Customer Accounts Manager

Aarons•Barstow, CA

11d

About The Position

Aaron’s Customer Accounts Managers lead the customer accounts department, with a primary focus on achieving company standards for collections and lease renewals. They influence team performance to help customers achieve ownership of their merchandise and support store operations through a variety of duties as directed by the General Manager. The role pays $19.50 to $20.50 per hour and is eligible for performance-based incentive pay. The schedule may vary between 8:00 a.m. and 9:00 p.m. Stores are open six days per week, with Sunday off plus one weekday off.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong leadership, multitasking, organizational, and negotiation or persuasion skills.
At least 21 years of age for positions in the United States or at least 18 years of age in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Ability to be DOT certified if required at the position’s location in the United States.
Ability to work a schedule varying from 8:00 a.m. to 9:00 p.m.
Ability to lift up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment or another associate.

Nice To Haves

Retail or customer service management experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all store functions.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Lead the customer accounts department in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products and safely operate the company vehicle.
Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
Support the sales team as needed.
Uphold the Aaron’s brand and protect company assets.

Benefits

On-demand access to earned pay between paydays through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one weekday off; locations are open six days per week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program with free access to mental health resources, life coaching, and more for employees and covered family members.
Employee Purchase Program.
Performance-based incentive pay.