Customer Accounts Manager
About The Position
Aaron’s Customer Accounts Managers lead the customer accounts department, with the primary goal of achieving company standards for collections and lease renewals. The role influences team performance to help customers achieve ownership of their merchandise and supports store operations through responsibilities assigned by the General Manager. The position includes leading account department goals, maintaining customer records, building customer relationships, managing collections and renewals, and assisting with operational and sales functions. It also involves contacting customers with expired or unrenewed agreements by phone or home visits when required, and loading and securing products and safely operating a company vehicle.
Requirements
- Strong interpersonal and communication skills.
- Ability to demonstrate empathy and listen attentively.
- Ability to explain information clearly and handle difficult conversations.
- Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
- Uphold the Aaron’s Brand and protect company assets.
- Passion for making a real difference in the lives of others and building strong personal connections.
- Must be at least 21 years of age for positions in the United States and at least 18 years of age in Canada.
- Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
- Must be able to be DOT certified if required at the position’s location in the United States.
- Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
- Able to lift up to 50 lbs. independently and up to 300 lbs. with assistance and appropriate equipment and/or another associate.
Nice To Haves
- Retail/customer service management experience.
- High school diploma, GED, or equivalent.
- High energy with the ability to effectively perform all functions of the store.
- Proper telephone etiquette.
- Maintain a professional appearance.
Responsibilities
- Lead the customer accounts department to set and achieve daily, weekly, and monthly revenue and renewal goals.
- Maintain accurate customer account records in the store system, including payment appointments and account history.
- Build strong customer relationships to support ownership goals and drive sales.
- Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
- Maintain accurate daily route sheets and weekly maintenance sheets.
- Load and appropriately secure product and safely operate the company vehicle.
- Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
- Support the sales team as needed.
Benefits
- Performance-based incentive pay eligibility.
- On Demand Pay through Dayforce Wallet.
- Career advancement opportunities.
- Paid time off, including vacation, sick time, and holidays.
- Sunday off plus one day off during the week.
- Medical, dental, and vision insurance.
- Health Savings Account and Flexible Spending Accounts (United States only).
- 401(k) plan with contribution matching (United States only).
- Employee Assistance Program, including access to mental health resources and life coaching for team members and covered family members.
- Employee Purchase Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
