Customer Accounts Manager
About The Position
Aaron’s Customer Accounts Managers lead the customer accounts department, with the primary goal of meeting company standards for collections and lease renewals. They influence team performance to help customers achieve ownership of their merchandise and support store operations through responsibilities assigned by the General Manager. The position pays $18.50 to $19.50 per hour and is eligible for performance-based incentive pay. The role involves leading account and renewal activity, maintaining customer records, building customer relationships, and supporting store sales and operations. It also includes contacting customers with expired or unrenewed agreements by phone or home visits as required, and loading and securing products while safely operating a company vehicle.
Requirements
- Strong interpersonal and communication skills.
- Ability to demonstrate empathy and listen attentively.
- Ability to explain information clearly and handle difficult conversations.
- Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
- Uphold the Aaron’s brand and protect company assets.
- Passion for making a difference in others’ lives and building strong personal connections.
- At least 21 years of age for positions in the United States, or at least 18 years of age in Canada.
- Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
- Ability to be DOT certified if required at the position’s location in the United States.
- Ability to work varying hours from 8:00 am to 9:00 pm.
- Ability to lift up to 50 lbs. independently and up to 300 lbs. with assistance using appropriate equipment and/or another associate.
Nice To Haves
- Retail or customer service management experience.
- High school diploma, GED, or equivalent.
- High energy and ability to effectively perform all store functions.
- Proper telephone etiquette.
- Professional appearance.
Responsibilities
- Lead the customer accounts department to meet daily, weekly, and monthly revenue and renewal goals.
- Maintain accurate customer account records in the store system, including payment appointments and account history.
- Build customer relationships to support merchandise ownership goals and drive sales.
- Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
- Maintain accurate daily route sheets and weekly maintenance sheets.
- Load and appropriately secure products, and safely operate the company vehicle.
- Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
- Support the sales team as needed.
Benefits
- On-demand pay through Dayforce Wallet.
- Career advancement opportunities.
- Paid time off, including vacation, sick time, and holidays.
- Medical, dental, and vision insurance.
- Health Savings Account and Flexible Spending Accounts (United States only).
- 401(k) plan with contribution matching (United States only).
- Employee Assistance Program, including free access to mental health resources and life coaching for team members and covered family members.
- Employee Purchase Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
