Customer Accounts Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies • Roswell, NM

3d

About The Position

Aaron’s Customer Accounts Managers lead the customer accounts department, with the primary goal of meeting company standards for collections and lease renewals. The role strategically influences team performance to help customers achieve ownership of their merchandise and supports store operations through responsibilities assigned by the General Manager. The position is eligible for performance-based incentive pay; the listed hourly salary range is shown as “$X to $Y.”

Requirements

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s brand and protect company assets.
• Passion for making a real difference in people’s lives and building strong personal connections.
• At least 21 years of age for positions in the United States and at least 18 years of age in Canada.
• Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
• Able to obtain DOT certification if required at the position’s location in the United States.
• Able to work a schedule varying from 8:00 a.m. to 9:00 p.m.
• Able to lift up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment and/or another associate.

Nice To Haves

• Retail or customer service management experience.
• High school diploma, GED, or equivalent.
• High energy and ability to effectively perform all store functions.
• Proper telephone etiquette.
• Professional appearance.

Responsibilities

• Lead the customer accounts department to achieve daily, weekly, and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and appropriately secure products and safely operate the company vehicle.
• Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
• Support the sales team as needed.

Benefits

• On-demand access to earned pay between paydays through Dayforce Wallet.
• Career advancement opportunities.
• Paid time off, including vacation, sick time, and holidays.
• Medical, dental, and vision insurance.
• Health Savings Account and Flexible Spending Accounts (United States only).
• 401(k) plan with contribution matching (United States only).
• Employee Assistance Program with access to mental health resources, life coaching, and other support for team members and covered family members.
• Employee Purchase Program.
• Performance-based incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed