Customer Accounts Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Hobbs, NM

18d•$15 - $16

About The Position

Aaron’s Customer Accounts Managers lead the customer accounts department, with the primary goal of achieving company standards for collections and lease renewals. The role influences team performance to help customers achieve ownership of their merchandise and supports store operations through responsibilities assigned by the General Manager. The position combines customer account management, collections, renewals, team leadership, and operational support.

Requirements

Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Must be able to obtain DOT certification if required at the position’s location in the United States.
Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
Able to lift up to 50 lbs. independently and up to 300 lbs. with assistance and appropriate equipment and/or another associate.
Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
Ability to uphold the Aaron’s brand and protect company assets.
Passion for making a difference in the lives of others and building strong personal connections.

Nice To Haves

Retail or customer service management experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all store functions.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Lead the customer accounts department to set and achieve daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products, and safely operate the company vehicle.
Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
Support the sales team as needed.

Benefits

On Demand Pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts in the United States.
401(k) plan with contribution matching in the United States.
Employee Assistance Program, including access to mental health resources and life coaching.
Employee Purchase Program.
Performance-based incentive pay.