Customer Accounts Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies • Pecos, TX

6d • $15 - $16

About The Position

Aaron’s Customer Accounts Managers lead the customer accounts department, with the primary goal of meeting company standards for collections and lease renewals. The role influences team performance to help customers achieve ownership of their merchandise and supports store operations through responsibilities assigned by the General Manager.

The position includes managing customer accounts and records, building customer relationships, pursuing collections and renewals, and supporting sales and store operations. It also involves contacting customers by phone or visiting their homes as required, maintaining route and maintenance sheets, and loading and securing merchandise while safely operating a company vehicle.

Requirements

• Meet the minimum age requirement: at least 19 years old in the United States or at least 18 years old in Canada.
• Have a valid driver’s license and comply with the Company’s Driver Qualification Policy, including having a satisfactory driving record.
• Be able to obtain DOT certification if required at the position’s location in the United States.
• Be able to work a schedule varying from 8:00 a.m. to 9:00 p.m.
• Be able to lift up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment.
• Have strong interpersonal and communication skills.
• Demonstrate empathy and listen attentively.
• Explain information clearly and handle difficult conversations.
• Have strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s brand and protect company assets.
• Show a passion for making a difference in others’ lives and building strong personal connections.

Nice To Haves

• Retail or customer service management experience.
• High school diploma, GED, or equivalent.
• High energy and the ability to perform all store functions effectively.
• Proper telephone etiquette.
• Professional appearance.

Responsibilities

• Lead the customer accounts department in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and appropriately secure products and safely operate the company vehicle.
• Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
• Support the sales team as needed.

Benefits

• On Demand Pay through Dayforce Wallet.
• Career advancement opportunities and career training.
• Paid time off, including vacation, sick days, and holidays.
• Medical, dental, and vision insurance.
• Health Savings Account and Flexible Spending Accounts (United States only).
• 401(k) plan with contribution matching (United States only).
• Employee Assistance Program, including access to mental health resources and life coaching.
• Employee purchase program and team member purchase discounts.
• Competitive compensation and performance-based incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed