Customer Accounts Manager
About The Position
Aaron’s Customer Accounts Managers lead the customer accounts department and drive store success, with the primary goal of achieving company standards for collections and lease renewals. The role influences team performance to help customers achieve ownership of merchandise and supports store operations through responsibilities assigned by the General Manager. The position includes leading revenue and renewal goals, maintaining customer account records, building customer relationships, managing collections and renewals, and supporting operational and sales activities. It also involves operating the company vehicle, including loading and securing products, and may require contacting customers by phone or making home visits. The advertised pay range is $17.75 to $18.50 per hour, with eligibility for performance-based incentive pay. Benefits and compensation may vary based on employment status and other factors.
Requirements
- Strong interpersonal and communication skills.
- Ability to demonstrate empathy and listen attentively.
- Ability to explain information clearly and handle difficult conversations.
- Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
- Uphold the Aaron’s brand and protect company assets.
- Passion for making a difference in people’s lives and building strong personal connections.
- Must be at least 21 years of age in the United States or 18 years of age in Canada.
- Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
- Must be able to obtain DOT certification if required at the position’s location in the United States.
- Able to work varying hours between 8:00 a.m. and 9:00 p.m.
- Able to lift up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment and/or another associate.
Nice To Haves
- Retail or customer service management experience.
- High school diploma, GED, or equivalent.
- High energy and ability to effectively perform all store functions.
- Proper telephone etiquette.
- Professional appearance.
Responsibilities
- Lead the customer accounts department in setting and achieving daily, weekly, and monthly revenue and renewal goals.
- Maintain accurate customer account records in the store system, including payment appointments and account history.
- Build strong customer relationships to support ownership goals and drive sales.
- Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
- Maintain accurate daily route sheets and weekly maintenance sheets.
- Load and appropriately secure products and safely operate the company vehicle.
- Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
- Support the sales team as needed.
Benefits
- On Demand Pay through Dayforce Wallet.
- Career advancement opportunities.
- Paid time off, including vacation, sick leave, and holidays.
- Sunday off plus one additional day off during the week; locations are open six days per week.
- Medical, dental, and vision insurance.
- Health Savings Account and Flexible Spending Accounts (United States only).
- 401(k) plan with contribution matching (United States only).
- Employee Assistance Program with access to mental health resources, life coaching, and other support for team members and covered family members.
- Employee Purchase Program.
- Performance-based incentive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
