Customer Accounts Manager

Aaron's Sales & Leasing•Jonesboro, AR

7d•Onsite

About The Position

Manages the customer accounts department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentage. Reports directly to General Manager.

Requirements

Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.
The skills to effectively perform all functions of the store
Good communication and interpersonal skills
Professional appearance
Strong telephone etiquette and skills
Good organization skills
Professional Appearance
Good Driving Skills
Satisfactory MVR (driving record), DOT physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid driver’s license, and compliance with the Company’s Driver Qualification Policy.

Responsibilities

The acquisition and maintenance of customers
Monitor and recommend payment frequency changes to the General Manager
Immediate contact of all customers who have not renewed their lease agreement(s)
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Document all customer promises and update customer information in the store computer
Monitor the accuracy of customer classifications according to the customer payment history and habits
Maintain updated accurate customer information
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly truck maintenance sheet and route sheets daily
Supervise, develop, and schedule the activities of Accounts Advisers
Recommend the use of extensions and rebuild to the General Manager for endorsement
Confirm customer identification, collect money, and obtain customers’ signature on lease agreements. CAM is second up on this process.
First up to help set and achieve renewal goals
Update goal board daily
Facilitate non-renewal returns authorized by GM
Review and close lease agreements with customers as 2nd up
Other tasks assigned by management.
Daily-Dumpster Area, Offices: CAM, Parking Lot Entrance, Showroom: Waste Paper Baskets
When Needed-Snow Removal: Sidewalk