Customer Accounts Advisor (Part-Time)

Aarons • Fort Stockton, TX

2d

About The Position

Aaron’s Customer Accounts Advisors coach customers and drive payment collections and lease agreement renewals by explaining lease benefits and helping ensure customer satisfaction. They build customer relationships over the phone and face-to-face to help customers move closer to owning their merchandise. The role supports revenue and renewal goals, maintains customer account records, manages collections and renewals, and assists with deliveries, returns, merchandise cleaning and certification, and vehicle-related duties.

The salary range is $13.75 to $14.50 per hour, with eligibility for performance-based incentive pay. Benefits vary based on full-time or part-time status. The position requires a schedule with hours varying from 8:00 a.m. to 9:00 p.m. and includes duties that may involve phone contact and home visits, loading and securing products, and safely operating a company vehicle.

Requirements

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation, and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.
• Must be at least 19 years of age for positions in the United States and at least 18 years of age in Canada.
• Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
• Able to be DOT certified if required at the position’s location in the United States.
• Able to work hours varying from 8:00 a.m. to 9:00 p.m.
• Able to lift up to 50 lbs. independently and up to 300 lbs. with assistance and appropriate equipment and/or another associate.

Nice To Haves

• Retail or customer service experience.
• High school diploma, GED, or equivalent.
• High energy and ability to effectively perform all store functions.
• Proper telephone etiquette.
• Maintain a professional appearance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and appropriately secure products, and safely operate the company vehicle.
• Clean and certify returned merchandise.

Benefits

• On-demand pay through Dayforce Wallet.
• Career advancement opportunities.
• Paid time off, including vacation, sick leave, and holidays.
• Sunday off plus one day off during the week.
• Medical, dental, and vision insurance.
• Health Savings Account and Flexible Spending Accounts (United States only).
• 401(k) plan with contribution matching (United States only).
• Employee Assistance Program with access to mental health resources, life coaching, and more for employees and covered family members.
• Employee Purchase Program.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed