Customer Account Manager - White Marsh, MD

Advance Auto Parts•Baltimore, MD

12d•$69,400 - $85,000

About The Position

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM is expected to inspire the team, help customers succeed, and grow the business and profitability with integrity. The position works with district leaders, general managers, and other key personnel to achieve goals for assigned accounts; implements and supports Commercial Sales programs; visits accounts to make sales calls and develop approaches that position products and services effectively; and identifies and meets commercial customer needs. The CAM maintains account sales-call activity records, communicates with store teams about customer expectations for product availability, accuracy, and delivery timelines, and provides business partners with competitive information and suggestions to strengthen the company's market position. The role also supports the development and retention of Commercial Parts Pros and assists with other store functions as assigned. The role requires knowledge of Advance products and services, the APAL system, automotive systems, and the automotive aftermarket. The CAM should be able to communicate and build strong relationships, use Microsoft software, analyze business reports and figures, and manage change. Occasional overnight travel may be required, and the schedule may include days, evenings, and weekends. The role is eligible for sales commission based on individual or store performance. The position involves frequent standing, walking, sitting, hand use, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing. It requires frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds. The work environment may include exposure to wet or humid conditions, moving mechanical parts, heights, chemicals, outdoor weather, temperature extremes, electrical shock risk, explosives, and vibration; noise is usually moderate.

Requirements

Proven sales track record with 3–5 years of related selling experience.
High school diploma or GED.
Working knowledge of Advance products and services and the ability to market them to meet customer needs.
Working knowledge of the APAL system, including Inventory Management and processing Commercial account paperwork.
Working knowledge of automotive systems and the traditional automotive aftermarket.
Ability to speak and write English and communicate effectively with customers, peers, and upper management.
Strong presentation, verbal, and written communication skills, including the ability to write reports, business correspondence, and procedural manuals.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, such as profit and loss statements.
Ability to think strategically, analyze issues and options, and manage and facilitate change.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to travel overnight occasionally.
Valid driver's license and fleet safety certification.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Associate’s degree or equivalent from a two-year college or technical school.
Spanish language skills.
PowerPoint proficiency.
ASE certification.

Responsibilities

Work with District Leaders, General Managers, and other key personnel to achieve agreed-upon goals for assigned accounts.
Implement new Commercial Sales programs and support current programs.
Visit assigned accounts, make sales calls, and develop approaches that position products, services, or ideas effectively.
Identify and meet the needs of commercial customers, and maintain a database of account sales-call activity.
Communicate proactively with the Store Team to ensure customer expectations for product availability, accuracy, and delivery timelines are realistic and met.
Provide business partners with competitive information, merchandising suggestions, and other input to strengthen the company's market position.
Partner in developing and retaining Commercial Parts Pros to support internal growth and career opportunities.
Assist with other functions as assigned or needed, including cleaning, organizing, stocking, operating POS equipment, and loading or unloading trucks.