Customer Account Manager - White Marsh, MD

Advance Stores Company•Baltimore, MD

10d

About The Position

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the sale of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM is expected to inspire the team, help customers succeed, and grow business and profitability with integrity. The position works with district leaders, general managers, and other key personnel to achieve goals for assigned accounts, implement and support commercial sales programs, visit accounts, make sales calls, and develop approaches that meet commercial customers’ needs. The CAM also maintains account sales-call records, communicates with store teams about customer expectations, provides market feedback to business partners, and supports the development and retention of Commercial Parts Pros. Additional store duties may include cleaning, organizing, stocking, using POS equipment, and loading or unloading trucks. The position is eligible for sales commission based on individual or store performance.

Requirements

Proven sales track record with 3–5 years of related selling experience.
High school diploma or GED.
Valid driver’s license and fleet safety certification.
Working knowledge of Advance products and services and ability to market them to customer needs.
Working knowledge of the APAL system, including inventory management and processing commercial account paperwork.
Working knowledge of automotive systems and the traditional automotive aftermarket.
Ability to speak and write English and communicate effectively with customers, peers, and upper management; build strong relationships.
Strong presentation, verbal, and written communication skills, including the ability to write reports, business correspondence, and procedural manuals.
Effective use of Microsoft Word and Excel.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentage.
Ability to review and analyze business reports, such as profit and loss statements.
Ability to think strategically, analyze issues and options, and manage and facilitate change effectively.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to travel overnight occasionally.
Ability to meet the physical demands of the role, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

Associate’s degree or equivalent from a two-year college or technical school.
Spanish language skills.
Microsoft PowerPoint experience.
ASE certification.

Responsibilities

Work with District Leaders, General Managers, and other key personnel to achieve agreed-upon goals for assigned accounts.
Implement new Commercial Sales programs and support current programs.
Visit assigned accounts, make sales calls, and develop approaches that position products, services, or ideas to meet commercial customers’ needs.
Maintain a database of account sales-call activity.
Communicate regularly with the Store Team so customer expectations for product availability, accuracy, and delivery timelines are realistic and met.
Provide business partners with feedback and input on competitive information, merchandising suggestions, and services that can strengthen the company’s market position.
Partner in the development and retention of Commercial Parts Pros to support internal growth and career opportunities.
Assist with other functions as assigned or needed, including cleaning, organizing, stocking, operating POS equipment, and truck loading and unloading.