Customer Account Manager – Domestic

AIT Worldwide Logistics•Hayward, CA

1d•Onsite

About The Position

The Domestic Customer Account Manager is responsible for the day-to-day management of, and expansion of, the client relationship. This role also handles customer service (24/7), tracking, routing, problem resolution, vendor compliance, account profitability, and other assigned projects as dictated by client needs. The position requires excellent organizational and communication skills, and the ability to thrive in a high-volume, fast-paced environment. The Customer Account Manager serves as the primary point of contact for a large revenue-producing and complex customer base, overseeing all steps in the logistics process for these clients, which may not be routine.

Requirements

High school degree or GED required
3-5 years previous Freight Forwarding experience
Proficient in MS Word, Excel
Ability to multi-task with strong attention to detail
Must be able to work in a team setting and autonomously to determine resources to meet and exceed company and customer expectations
Ability to problem solve and be solution oriented
Individual must have a self-starter mentality and is adaptive and flexible
Ability to calculate freight rates and amounts such percentages, area, circumference, and volume

Nice To Haves

Associates degree or higher preferred
AS400 experience preferred, but not required

Responsibilities

High visibility role acting as the primary contact for larger, more complex or high-revenue producing customers, responsible for the outcome of assigned projects and customized client solutions.
Main point of contact for clients supporting all of their logistics needs from beginning to end, including:
Ability to quote and route freight across multiple transportation channels and services
Track and trace shipments daily
Able to troubleshoot and overcome operational challenges
Act as the local point-of-contact for all client inquiries, both operational and sales related
Provide timely analysis and monitor freight cost metrics
Work with multiple decision-makers within the assigned account to drive business development through multiple channels
Adhere to TSA and other government regulatory compliance standards with regards to booking, routing of all air, ground and sea cargo
Achieve service goals by working with various AIT internal groups to develop, implement and monitor logistic metrics
Work with the client on any and all reporting requests
Responsible for development and updating SOPs for various business segments
All other duties as needed