Customer Account Executive, Mid Market

AlertMedia • Austin, TX

1d

About The Position

As a Customer Account Executive, Mid-Market, you will work with your Sales Manager to learn AlertMedia’s product, sales process, forecasting methodology, and internal tools. You will manage a geographic territory, originate leads, and create and close full-cycle sales opportunities. The role involves working with existing customers and Customer Success Managers to help customers achieve their business objectives, driving expansion sales, and collaborating with Renewals Managers on single- and multi-year contract renewals.

The ideal candidate is customer-focused, commercially driven, comfortable solving problems and working cross-functionally, and able to develop strategies that drive revenue. The role calls for ownership, continuous improvement, and a willingness to support the broader team in a fast-paced environment. Austin, Texas candidates are preferred; remote candidates may be considered in approved U.S. territories.

Requirements

• 3–5 years of SaaS sales experience.
• A people-first, process-oriented, and data-driven mindset.
• Experience managing opportunities with complex, multi-threaded sales cycles.
• Ability to influence senior-level and C-suite stakeholders.
• Ability to travel within the assigned territory.
• Proven success closing expansion opportunities and a consistent record of achieving goals and targets.
• Demonstrated success in relationship building, prospecting, pipeline management, contract negotiation, and closing customers.
• Ability to build positive relationships and influence key stakeholders.
• Strong communication and interpersonal skills, with the ability to be personable yet persistent.

Nice To Haves

• Experience with Salesforce, Outreach, and Gong.
• Located in Austin, Texas; remote candidates may be considered in approved U.S. territories.

Responsibilities

• Run the day-to-day activities of a large geographic territory and maintain AlertMedia processes.
• Meet with the Sales Manager to review forecasts, pipeline, individual opportunities, territory, and plans for exceeding quota.
• Collaborate with internal teams, including Customer and Field Marketing, Customer Success, Renewals, Product Marketing, and Finance, to support program success and annual team goals.
• Meet with customers to support sales growth, negotiations, product demonstrations, new-product overviews, and product-related questions.
• Execute AlertMedia’s sales methodology and processes while serving customer needs.
• Learn and demonstrate the AlertMedia platform to new and existing non-AlertMedia users.
• Originate leads and manage full-cycle sales opportunities, including prospecting, pipeline management, negotiations, and closing.
• Work with existing customers and Customer Success Managers to support customer business objectives, drive expansion sales, and coordinate contract renewals with Renewals Managers.

Benefits

• Competitive base salary, uncapped commission, and a company-wide bonus program.
• Generous and flexible time-off and parental-leave policies.
• Medical, dental, vision, and life insurance fully paid for employees.
• 401(k) with a company match.
• Rewards and incentives.
• Opportunities to participate in community service.
• Access to a downtown Austin office with 360-degree views, a high-tech building gym, and nearby running trails.
• Continuous learning and career development through Sales Enablement and Learning & Development teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed