Customer Account and Receivables Specialist

Inland Tarp and Cover Inc•Moses Lake, WA

7d•$28 - $31

About The Position

The Customer Account and Receivables Specialist supports the company's accounts receivable function through accurate billing, payment processing, account reconciliation, collections follow-up, and resolution of customer account discrepancies. The position works closely with Accounting, Sales, and Operations to maintain accurate financial records, support timely collections, and resolve billing concerns. The role also provides customer account support, including order administration, customer communication, and assistance with sales and business development activities as needed. The position prepares and tracks invoices and credit memos, manages assigned receivables, responds to billing inquiries, researches account differences, and supports new-account setup and credit documentation. It also provides customer account coverage through quoting, order entry, order tracking, communication, and coordination with internal teams. The role maintains customer records and relationships, coordinates resolution of account and order issues, and supports retention and growth opportunities. This is primarily office-based work involving standard office equipment, frequent computer use and communication, and repetitive hand movements. The role includes extended periods of sitting or standing and occasional walking, reaching, bending, and lifting or carrying items up to 25 pounds. It may involve interactions with upset customers. Reasonable accommodation may be provided to enable qualified individuals to perform the essential functions.

Requirements

Strong customer service, relationship-building, verbal communication, and professional writing skills.
Working knowledge of invoicing, payment application, accounts receivable aging, account reconciliation, and collections practices.
High attention to detail, numerical accuracy, organization, and ability to manage competing priorities.
Sound judgment, problem-solving, conflict resolution, and ability to handle sensitive customer discussions professionally.
Proficiency with Microsoft Excel, email, and business systems; ability to learn ERP, CRM, and accounting software.
Ability to work collaboratively across customer service, sales, operations, and accounting while maintaining confidentiality.
High school diploma or equivalent required.
Two or more years of relevant customer service, account administration, sales support, billing, or accounts receivable experience preferred; equivalent combinations of education and experience are considered.

Nice To Haves

Coursework or training in accounting, bookkeeping, business, or a related field.
Experience with invoicing, collections follow-up, or accounting/ERP software.
Two or more years of relevant customer service, account administration, sales support, billing, or accounts receivable experience.

Responsibilities

Prepare, issue, and track customer invoices and credit memos according to company procedures and approved terms.
Manage assigned accounts receivable balances by reviewing aging reports, contacting customers about past-due balances, securing payment commitments, and following through to resolution.
Respond to customer billing inquiries, provide statements and invoice copies, and coordinate dispute resolution with Sales, Operations, and Accounting.
Reconcile customer accounts and research differences among invoices, payments, credits, and account balances.
Support new-account setup and credit documentation, and route credit-limit or credit-term decisions for approval.
Handle customer financial information confidentially and follow internal controls and payment-handling procedures.
Provide customer account coverage, including quoting, order entry, customer communication, order tracking, and coordination with Sales and Operations.
Enter, update, and track customer orders accurately and coordinate order changes and delivery information with internal teams.
Build and maintain customer relationships through timely follow-up, proactive communication, and professional resolution of concerns.
Maintain accurate customer account information, correspondence, order documentation, and required contracts.
Coordinate resolution of order, delivery, product, and account issues, escalating matters as appropriate.
Identify opportunities to introduce relevant products or services to existing customers and support account retention and growth.
Review account and transaction data for accuracy, prepare reports, and support process improvements.
Participate in product, systems, and professional development training; assist with training colleagues as needed.
Follow established procedures and perform other related duties as assigned.