Custom Framer

Michaels Stores • Acworth, GA

2d • Onsite

About The Position

The Custom Framer builds customer relationships while creating memorable custom framing solutions for customers’ art. The role also helps customers shop and locate products while maintaining a safe, clean, and clutter-free store environment. The Custom Framer completes framing orders to a high standard of quality and on time, supports sales and production results, and helps maintain assigned departments and store operations.

The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be. The role may include outdoor work retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press, and work hours include nights, weekends, and early mornings. Physical duties include regular bending, lifting, carrying, reaching, and stretching; moving around the store; standing for long periods; and lifting heavy boxes and frames or accessing high shelves by ladder or similar equipment.

Requirements

• Basic computer skills.
• Basic measuring skills.
• Ability to operate framing equipment and a glass cutter.
• Ability to perform the physical requirements of the role, including bending, lifting, carrying, reaching, stretching, moving throughout the store, standing for long periods, lifting heavy boxes and frames, and accessing high shelves by ladder or similar equipment.
• Must satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

• Retail experience.
• Experience selling products and/or services to customers.

Responsibilities

• Follow Standard Operating Procedures and company programs, policies, and standards, including applicable legal and compliance requirements.
• Use the Elevated ABC customer service approach to build customer relationships and create custom framing solutions; deliver sales and production results.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
• Provide friendly customer service, help customers find products, and maintain a well-merchandised, in-stock store.
• Support shrink and safety programs.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, and promote the organization’s vision and values.
• Participate in truck unloading and stocking, ensuring truck standards are followed and work is completed within budget.
• Operate the cash register and handle cash according to standards.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, subject to position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, subject to position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts and partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed