Curbside Shopping Department Lead

Meijer•Evergreen Park, IL

8d•$18 - $20

About The Position

The Curbside Shopping Department Lead provides direction for department operations, processes, and conditions and plans, guides, and empowers team members in day-to-day work. The Lead models exceptional customer service, helps achieve department goals, and influences peers to support a successful department strategy. This is a full-time position requiring open availability. The role involves coordinating daily work, coaching and training team members, supporting department scheduling with leadership, maintaining product freshness and food safety, and helping ensure department standards and goals are met. The Lead may also operate a register, handle cash, operate powered equipment, participate in inventories, and serve in a lead capacity in other store departments as needed. Other duties may be assigned.

Requirements

Must have open availability.
Passion for customer service and engagement that conveys approachability to customers and fellow team members.
Initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence others and create a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent; provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing, focusing on team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product displays, where applicable.
Create an environment that supports Meijer culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a lead capacity in other store departments when required.
Perform other duties as assigned or required.