Curbside Express Lead

Giant Eagle•Pickerington, OH

About The Position

Curbside Express Leads help ensure Curbside Express orders are fulfilled quickly and accurately while providing excellent guest service. They support the Assistant Guest Service Team Leader and help the team succeed through workload coordination, scheduling, delegation, coaching, and training oversight. The role also involves guest transactions and inquiries, ordering and stocking, merchandising, maintaining product assortment, reducing shrink, and supporting other grocery lead positions. The Lead must maintain safety and food-handling standards, comply with audits and collective bargaining requirements, and promote diversity, inclusion, and respect. A flexible schedule may include nights, weekends, and holidays.

Requirements

At least 18 years of age.
High school diploma or equivalent.
Experience required: 0 to 6 months.
Must be able to work a flexible schedule, which could include nights, weekends, and holidays.
Able to lift up to 50 pounds.

Nice To Haves

1–3 years of experience in a service-oriented environment.

Responsibilities

Administer Team Members’ workload, conduct guest transactions at curbside, communicate discrepancies, and help bag and store orders.
Provide customer service that exceeds requirements for internal and external guests.
Understand guest service initiatives and measurement tools, such as voice of guest and mystery shoppers.
Respond to guest calls regarding product inquiries, special orders, and product requests.
Schedule Team Members and delegate work assignments.
Provide coaching and feedback to Team Members.
Oversee and evaluate training provided to Team Members.
Attend and conduct daily team huddles.
Write department orders, monitor ordering, and supervise stocking and receiving.
Develop and implement merchandising plans using company guidelines.
Take an active role in building the store’s product assortment.
Use available tools to help reduce and eliminate shrink.
Comply with and perform self-assessments.
Pass internal and external audits.
Understand and adhere to the collective bargaining agreement.
Develop and maintain communication processes with other departments.
Be willing and able to back up other grocery lead positions.
Maintain safety as the top priority for Team Members, guests, and products.
Handle products and equipment properly in accordance with food safety and safety guidelines.
Actively participate in and promote an environment that embraces diversity, inclusion, and respect for Team Members, guests, vendors, and the community.