Curbside Shopping Department Lead

Meijer•Evergreen Park, IL

About The Position

The Curbside Shopping Department Lead provides direction for department operations, processes, and conditions and guides and empowers team members in daily work. The Lead models an exceptional customer experience, helps achieve department goals, and influences peers to support a strong, consistent strategy. This is a full-time position requiring open availability. The role involves engaging and coaching team members, assigning daily tasks, supporting training and scheduling, and maintaining customer service, sales, safety, food freshness, and store standards. The Lead may also operate a register or powered equipment and may serve in a Lead capacity in other store departments. Duties may include other work as assigned or required.

Requirements

Open availability.
Passion for customer service and an approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent, and provide peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product display tasks, where applicable.
Help create an environment that supports Meijer culture and values Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a Lead capacity in other store departments when required.