Curbside Pickup Lead

Meijer•Richmond Heights, OH

About The Position

The Curbside Pickup Lead provides direction for the operations, processes, and conditions of their area. The Lead plans, guides, and empowers team members in the department’s daily operations, models an exceptional customer experience, and helps achieve department goals while influencing peers to support a continued winning strategy. The role includes coordinating and coaching team members, supporting customer service and sales goals, maintaining department standards, and helping ensure required training is completed. The Lead may also perform duties in other departments and carry out additional responsibilities as assigned or required.

Requirements

Passion for customer service and engagement that conveys approachability to customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence others and create a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training for new team members and cross-training for high-potential talent; provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product display, where applicable.
Help create an environment that supports Meijer culture, including valuing Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a Lead capacity in other store departments when required.
Perform other duties as assigned or required.