Curbside Manager

Brookshire's•Lafayette, LA

11d•Onsite

About The Position

The Curbside Manager manages and coordinates the assembly of customer orders received online through Curbside. The role oversees department sales and profits using acceptable business practices, leads department personnel, stays current on product selection and quality standards, and promotes customer service. Work is generally performed in a retail store.

Requirements

High School Diploma or GED and at least two years of related experience, or an equivalent combination of education and experience.
Generally must be at least 18 years of age; some states require a minimum age of 21. Local or state ordinances must be followed.
Must be at least 21 years old to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification required.
Advanced knowledge of curbside department operations.
Intermediate knowledge of scheduling software systems, cash registers, food quality standards, temperature and refrigeration standards for selected products, and Microsoft Office applications including Excel, Word, and Outlook.
Basic mathematical and counting skills, and ability to determine ideal ripeness in produce.
Ability to communicate effectively in writing and verbally with customers and partners, remain courteous with customers, multitask in a fast-paced environment, and maintain a high level of accuracy.
Ability to safely operate and maintain department equipment, safely operate a bailer, and use non-precision and precision hand tools.
Ability to work effectively with fellow partners, promote a team environment, and learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Must be attentive to potential hazards, remedy them or place appropriate warnings as soon as reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.
Attendance at work is required.

Responsibilities

Oversee receipt, fulfillment, and accurate processing of e-commerce shopping orders.
Promote customer satisfaction through thorough communication, suggestive selling, accurate order filling, and recommending substitutions of similar value when items are out of stock.
Interview, hire, train, and develop partners; plan, assign, and direct work; appraise performance; reward and discipline partners; and address complaints and resolve problems.
Oversee accurate selection of products from shelves and organization of orders for pickup.
Answer phone calls, greet customers, answer questions, and respond to customer complaints in a friendly, service-oriented manner.
Maintain current product knowledge and food safety standards to ensure order quality and freshness.
Store orders at appropriate food temperatures and retrieve them promptly before customers arrive.
Maintain documentation related to Curbside operating procedures.
Review historical data to predict sales associated with advertisements and promotions.
Manage inventory using item management processes to maintain satisfactory in-stock levels.
Review profit and loss, sales, shrink, and labor data, and provide verbal or written summaries of related issues to upper management.
Maintain and improve sales performance, financial results, public relations, product quality, and work standards.
Follow current tender policies and procedures related to credit, debit, coupons, EBT, and other payment methods.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary working and shopping environment; clean the workspace and cash wrap, and spot-clean spills and breakages.