Curbside Manager

Brookshire Grocery Company•Lafayette, LA

12d•Onsite

About The Position

The Curbside Manager manages and coordinates the assembly of customer orders received online through Curbside and oversees the department’s sales and profits using acceptable business practices. The role provides leadership to department personnel, maintains current knowledge of product selection and quality standards, and promotes customer service. The manager oversees accurate receipt, fulfillment, processing, selection, organization, storage, and pickup of e-commerce orders. The position also manages staff, inventory, scheduling-related operations, food quality and safety, customer communications, and department documentation. It reviews sales and financial results and reports relevant issues to upper management. Work is generally performed in a retail store.

Requirements

High School Diploma or GED and two or more years of related experience, or an equivalent combination of education and experience.
Generally, must be at least 18 years old; some states require a minimum age of 21, subject to local or state ordinances.
Must be at least 21 years old to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification required.
Advanced knowledge of curbside department operations.
Intermediate knowledge of scheduling software systems, cash registers, food quality standards, temperature and refrigeration standards for selected products, and Microsoft Office applications including Excel, Word, and Outlook.
Basic mathematical and counting skills and the ability to determine ideal ripeness in produce.
Ability to communicate effectively in writing and verbally with customers and partners, remain courteous, multitask in a fast-paced environment, and maintain accuracy.
Ability to safely operate and maintain department equipment, safely operate a bailer, and use non-precision and precision hand tools.
Ability to work well with fellow partners, promote a team environment, and learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Continuously use close and distance vision, depth perception or focusing ability; use hands for reaching, touching, or handling; perform fine finger movements; and stand or walk.
Frequently talk and hear; push, pull, maneuver, or lift objects up to 40 pounds; and bend, kneel, or squat.
Occasionally push, pull, maneuver, or lift objects up to 75 pounds and be exposed to outside temperatures and weather.
Attendance at work is required.

Responsibilities

Manage receipt, fulfillment, and accurate processing of e-commerce shopping orders, using thorough communication, suggestive selling, substitutions, and advertised specials to support customer satisfaction.
Interview, hire, train, develop, schedule-related plan and direct work for department partners; appraise performance, reward and discipline partners; and address complaints and problems.
Oversee accurate selection of products from shelves and organization of online orders for pickup.
Answer phone calls, greet customers, answer questions, and respond to customer complaints in a friendly, service-oriented manner.
Maintain current product knowledge and food safety standards; store orders at appropriate temperatures and retrieve them promptly before customer arrival.
Maintain job documentation related to Curbside operating procedures.
Review historical data to predict sales from advertisements and promotions, manage inventory to maintain satisfactory in-stock levels, and review profit and loss, sales, shrink, and labor data.
Provide upper management with verbal or written summaries of relevant issues and maintain or improve sales performance, financial results, public relations, product quality, and work standards.
Follow current tender policies and procedures for credit, debit, coupons, EBT, and related transactions.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary working and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Remain attentive to hazards, remedy them or place warning signs or devices when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.