Curbside Manager

Brookshire's•Fate, TX

8d•Onsite

About The Position

The Curbside Manager manages and coordinates the assembly of customer orders received online, oversees department sales and profits using acceptable business practices, and leads department personnel. The role ensures accurate order fulfillment, strong customer service, product quality and freshness, and compliance with food safety standards. It also manages inventory, staffing, department performance, and the safe, sanitary operation of the workspace.

Requirements

High School Diploma or GED and at least two years of related experience, or an equivalent combination of education and experience.
Generally, must be at least 18 years old; some states require a minimum age of 21.
Must be 21 or older to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification required.
Advanced knowledge of curbside department operations.
Intermediate knowledge of scheduling software, cash registers, food quality standards, temperature and refrigeration standards, and Microsoft Office applications including Excel, Word, and Outlook.
Basic mathematical and counting skills.
Ability to determine ideal produce ripeness.
Ability to communicate effectively in writing and verbally with customers and partners, and remain courteous with customers.
Ability to multitask, work in a fast-paced environment, and maintain a high level of accuracy.
Ability to safely operate and maintain department equipment, operate a bailer, and use non-precision and precision hand tools.
Ability to work well with colleagues and promote a team environment.
Ability to learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Must comply with applicable local or state ordinances.

Responsibilities

Receive, fulfill, and accurately process e-commerce shopping orders.
Promote customer satisfaction through thorough communication, suggestive selling, and accurate order fulfillment.
Identify out-of-stock items, recommend similar-value substitutions, and promote advertised specials.
Interview, hire, train, and develop partners; plan, assign, and direct work; appraise performance; reward and discipline partners; and resolve complaints and problems.
Oversee online order preparation, ensuring products are selected accurately and organized for pickup.
Answer phone calls, greet customers, answer questions, and respond to complaints in a friendly, service-oriented manner.
Maintain current product knowledge and food safety standards to ensure order quality and freshness.
Store orders at appropriate food temperatures and retrieve them promptly before customer arrival.
Maintain documentation related to Curbside operating procedures.
Review historical data to forecast sales related to advertisements and promotions.
Manage inventory using item-management processes to maintain satisfactory in-stock levels.
Review profit and loss, sales, shrink, and labor data, and report related issues to upper management verbally or in writing.
Maintain and improve sales performance, financial results, public relations, product quality, and work standards.
Stay current on tender policies and procedures for credit, debit, coupons, EBT, and other payment methods.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary working and shopping environment.
Clean the workspace and cash wrap, and spot-clean spills and breakages.
Watch for potential hazards, remedy them or place warning signs or devices when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.