Curbside Manager

Brookshire Grocery Company•Fate, TX

9d•Onsite

About The Position

The Curbside Manager manages and coordinates the assembly of customer orders received online through Curbside and oversees department sales and profits using acceptable business practices. The role provides leadership to department personnel, maintains current knowledge of product selection and quality standards, and promotes customer service. The manager oversees accurate e-commerce order receipt and fulfillment, order preparation and pickup organization, customer communications, substitutions, and advertised specials. The role also manages department staffing and performance, inventory, sales and financial results, food safety, documentation, and a safe and sanitary work environment. Work is generally performed in a retail store.

Requirements

High school diploma or GED and at least two years of related experience, or an equivalent combination of education and experience.
TABC/LACT/AATC certification required.
Generally must be at least 18 years old; some states require a minimum age of 21, subject to local or state requirements.
Must be at least 21 years old to drive for Company business under the BGC Business Driver Policy.
Advanced knowledge of curbside department operations.
Intermediate knowledge of scheduling software, cash registers, food quality standards, and temperature and refrigeration standards for selected products.
Intermediate knowledge of Microsoft Office applications, including Excel, Word, and Outlook.
Basic mathematical and counting skills, including the ability to determine ideal produce ripeness.
Effective written and verbal communication with customers and partners, with a courteous manner.
Ability to multitask, work in a fast-paced environment, and maintain a high level of accuracy.
Ability to safely operate and maintain department equipment, operate a bailer, and use non-precision and precision hand tools.
Ability to work well with fellow partners and promote a team environment.
Ability to learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Attendance at work is required.

Responsibilities

Manage and coordinate assembly of online Curbside customer orders and oversee department sales and profits.
Oversee receipt, fulfillment, and accurate processing of e-commerce orders; communicate with customers, suggest appropriate substitutions, and promote advertised specials.
Interview, hire, train, develop, schedule and direct department personnel; appraise performance, reward and discipline partners, and address complaints and problems.
Ensure products are accurately selected from shelves, prepared, and organized for customer pickup.
Answer phone calls, greet customers, answer questions, and respond to customer complaints in a friendly, customer-service-oriented manner.
Maintain product knowledge and food safety standards; store orders at appropriate temperatures and retrieve them promptly before customer arrival.
Maintain documentation related to Curbside operating procedures.
Review historical sales data to forecast sales from advertisements and promotions; manage inventory and in-stock levels.
Review profit and loss, sales, shrink, and labor data and report related issues to upper management verbally or in writing.
Maintain and improve sales performance, financial results, public relations, product quality, and work standards.
Stay current on tender policies and procedures for credit, debit, coupons, EBT, and other payment methods.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary work and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Identify potential hazards, remedy them or place warning signs or devices when reasonably possible, and report hazards that cannot be remedied immediately to a supervisor.