Cultural Ambassador II
About The Position
The Cultural Ambassador II provides customer services, support, interpretation, and translation while serving as a cultural broker to help create a remarkable patient experience for non-English-speaking patients, family members, and visitors. The role supports patient care by facilitating communication and sharing cultural information that helps patients understand treatment plans and related services. The position provides primarily face-to-face medical interpretation, telephone interpretation as needed, and document translation for UVA Community Health facilities as needed. It also supports communication about outpatient services and hospitalization, including advance directives, consents, diagnoses and prognoses, treatment plans, follow-up appointments, and health care education. The incumbent maintains confidentiality, responds to irregular and emergency requests, participates in process improvement and community engagement activities as needed, and may perform additional duties as assigned. This is a non-exempt position scheduled Monday through Thursday, 12 p.m. to 10:30 p.m. The stated base compensation range is $19.85–$33.52 per hour. Individual compensation depends on qualifications, previous work experience, and/or education; eligible positions may also have incentive compensation such as shift differentials, clinical ladders, and other incentives.
Requirements
- High school diploma or GED required.
- At least 3 years of experience in Spanish medical interpretation and translation in a healthcare role.
- National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI) credential.
- Complete the departmental oral and written translation assessment.
- Proficiency with computer software, including Microsoft Office or similar.
- Ability to communicate effectively with all levels of authority.
- Successful completion of the 40-hour “Bridging the Gap” course.
Nice To Haves
- Associate’s degree preferred.
Responsibilities
- Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
- Provide telephone interpretation services as needed.
- Assist with document translation, including medical document translations for UVA Community Health facilities, as needed.
- Provide cultural information to facilitate support for a treatment plan.
- Ensure information about outpatient services and hospitalization—including advance directives, treatment consents, diagnosis and prognosis, treatment plans, follow-up appointments, and health care education—is accurately communicated.
- Provide communication and updates to patients and guests and ensure their needs are being met, when applicable.
- Communicate effectively to meet the needs of internal and external stakeholders.
- Review processes and identify and recommend opportunities for improvement.
- Participate in identifying opportunities to improve the experience for patients and guests.
- Participate in community engagement events as needed.
- Respond quickly to irregular and emergency requests.
- Maintain confidentiality in matters related to patient care and visitor issues.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
