Cultural Ambassador II
About The Position
The Cultural Ambassador II provides customer services, support, interpretation, and translation while acting as a cultural broker to help create a remarkable patient experience for non-English-speaking patients, family members, and visitors. The position provides medical interpretation and translation services, shares cultural information to support treatment plans, and helps ensure that information about outpatient services and hospital care is accurately communicated. The role also supports patient and guest communication, process improvement, and community engagement as needed.
Requirements
- High school diploma or GED required.
- At least 3 years of experience in Spanish medical interpretation and translation in a healthcare role.
- National Board of Certification for Medical Interpreters (NBCMI) certification or Certified Healthcare Interpreter (CHI).
- Complete the departmental oral and written translation assessment.
- Proficiency with computer software, including Microsoft Office or similar.
- Ability to communicate effectively with all levels of authority.
- Successful completion of the 40-hour “Bridging the Gap” course.
Nice To Haves
- Associate’s degree preferred.
Responsibilities
- Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
- Provide telephone interpretation services as needed.
- Assist with document translation, including medical document translations for UVA Community Health facilities, as needed.
- Review processes and identify and recommend opportunities for improvement.
- Participate in identifying opportunities to improve the experience for patients and guests.
- Participate in community engagement events as needed.
- Provide cultural information to facilitate support for a treatment plan.
- Ensure information about outpatient services and hospitalization—including advance directives, treatment consents, diagnosis and prognosis, treatment plans, follow-up appointments, and health care education—is accurately communicated.
- Provide communication and updates to patients and guests and ensure their needs are being met, when applicable.
- Communicate effectively to meet the needs of internal and external stakeholders.
- Respond quickly to irregular and emergency requests.
- Maintain confidentiality in matters related to patient care and visitor issues.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
