Cultural Ambassador II
About The Position
The Cultural Ambassador II provides customer services, support, interpretation, and translation while acting as a cultural broker to help create a positive patient experience for non-English-speaking patients, family members, and visitors. The role provides medical interpretation and translation services, communicates information about care and services, supports patients and guests, and helps improve the patient experience. The position may also require travel between campus buildings, remote facilities, and out of town as needed. The incumbent may be asked to perform additional duties as assigned.
Requirements
- High school diploma or GED.
- At least 3 years of experience in Spanish medical interpretation and translation in a healthcare role.
- National Board of Certification for Medical Interpreters (NBCMI) certification or Certified Healthcare Interpreter (CHI) certification.
- Complete the departmental oral and written translation assessment.
- Proficiency with computer software, including Microsoft Office or similar.
- Ability to communicate effectively with all levels of authority.
- Successful completion of the 40-hour “Bridging the Gap” course.
- Ability to travel between campus buildings, remote facilities, and out of town as needed.
- Ability to sit, stand, walk, bend or stoop frequently; perform frequent repetitive body movements; communicate, hear, and see proficiently; write legibly; and lift, push, or pull up to 20 pounds occasionally.
Nice To Haves
- Associate’s degree.
Responsibilities
- Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
- Provide telephone interpretation services as needed.
- Assist with document translation, including medical document translations for UVA Community Health facilities, as needed.
- Communicate effectively to meet the needs of internal and external stakeholders.
- Review processes and identify and recommend opportunities for improvement.
- Participate in identifying opportunities to improve the experience for patients and guests.
- Participate in community engagement events as needed.
- Provide cultural information to facilitate support for a treatment plan.
- Accurately communicate information about outpatient services, hospitalization, advance directives, treatment consents, diagnosis and prognosis, treatment plans, follow-up appointments, and health care education.
- Provide communication and updates to patients and guests and ensure their needs are being met, when applicable.
- Respond quickly to irregular and emergency requests.
- Maintain confidentiality in all matters related to patient care and visitor issues.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
