Cultural Ambassador II
UVA Health•Manassas, VA
•$20 - $34
About The Position
The Cultural Ambassador II provides customer services, support, interpretation, and translation while acting as a cultural broker to help create a remarkable patient experience for non-English-speaking patients, family members, and visitors. The role provides medical interpretation and document translation, helps communicate patient-care information accurately, supports patients and guests, and responds to irregular and emergency requests. The position may also involve process-improvement activities and community engagement events.
Requirements
- High school diploma or GED.
- At least 3 years of experience in Spanish medical interpreting and translation in a healthcare role.
- National Board of Certification for Medical Interpreters (NBCMI) certification or Certified Healthcare Interpreter (CHI) certification.
- Successful completion of the 40-hour “Bridging the Gap” course.
- Complete the departmental oral and written translation assessment.
- Proficiency with computer software, including Microsoft Office or similar.
- Ability to communicate effectively with all levels of authority.
Nice To Haves
- Associate’s degree.
Responsibilities
- Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
- Provide telephone interpretation services as needed.
- Assist with document translation, including medical documents for UVA Community Health facilities, as needed.
- Provide cultural information to facilitate support for a treatment plan.
- Ensure information about outpatient services, hospitalization, advance directives, treatment consents, diagnosis and prognosis, treatment plans, follow-up appointments, and health care education is accurately communicated.
- Provide communication and updates to patients and guests and ensure their needs are being met, when applicable.
- Communicate effectively to meet the needs of internal and external stakeholders.
- Respond quickly to irregular and emergency requests.
- Maintain confidentiality in matters related to patient care and visitor issues.
- Review processes and identify and recommend opportunities for improvement.
- Participate in identifying opportunities to improve the experience for patients and guests.
- Participate in community engagement events as needed.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
