CT Business Analyst - Telecom

MidFirst Bank • Oklahoma City, OK

5d

About The Position

The CT Business Analyst will help MidFirst meet regulatory and audit requirements while delivering projects critical to the organization. The role partners with the Telephony and communication teams, business units, executive sponsors, and Information Security, Auditing, and Compliance organizations to understand current processes and requirements, identify priorities, and design improved and automated solutions. The analyst will support process improvement and automation across the organization, with a focus on telephony compliance, reporting, and vulnerability management.

The role involves documenting and improving end-to-end compliance and reporting processes, mapping current-state workflows, and developing workflow applications using the Decisions automation platform, RPA, and other tools. The analyst manages multiple projects and priorities, communicates progress and risks to the First VP of Telephony, and produces clear, professional reports and presentations for technical and non-technical audiences.

Requirements

• Bachelor’s degree in business, IT, or a related field, or an equivalent combination of education and experience.
• At least three years of experience in technical business analysis or a related field, including requirements gathering, process documentation, and solution support.
• At least three years of experience in project management at a large or enterprise-sized company, focused on delivery, business needs, reporting, process improvement, workflow redesign, and continuous improvement.
• Consultative experience working with internal business units to uncover needs, influence without authority, and guide teams toward positive solutions.
• Strong analytical and problem-solving skills.
• At least three years of US-based work experience.
• Must reside within the market area.
• Humble, team-oriented, willing to learn and adapt, and supportive of others.
• Growth-minded and coachable, with openness to feedback and continuous improvement.
• Comfortable working through ambiguity and clarifying complex problems.
• Proactively identifies risks, gaps, dependencies, and downstream impacts, and proposes mitigation alternatives.
• Acts with integrity and sound judgment and builds trust across teams.
• Takes ownership and follows through with accountability and attention to quality.
• Shows initiative and commitment to excellence in analysis and execution.

Nice To Haves

• Strong to expert experience with enterprise project tracking systems such as Clarizen.
• Experience managing multiple complex projects with conflicting deadlines and priorities.
• Exposure to compliance reporting for audit or regulatory inquiries.
• Strong to expert experience with Microsoft 365, especially Teams and Excel.
• Experience with process-mapping tools such as Visio.
• Exposure to workflow or automation tools such as Decisions and UiPath RPA.
• Exposure to data structures and database organization.

Responsibilities

• Partner with Telephony and communication teams and business units to analyze, document, and improve end-to-end compliance and reporting processes.
• Work with the First VP of Telephony to understand requirements and map current-state workflows.
• Improve and automate existing workflows while maintaining a high level of accuracy.
• Investigate telephony-environment vulnerabilities and help identify priorities for addressing them.
• Become a subject matter expert in effective and efficient monthly and quarterly vulnerability management, supporting continuous improvement.
• Build and implement workflow applications using the Decisions automation platform, RPA, and other automation tools to support required regulatory reviews and audits.
• Manage multiple projects while balancing priorities, timelines, business needs, and compliance deadlines.
• Keep the First VP of Telephony informed about activities that may not meet organizational expectations.
• Communicate clearly with technical and non-technical audiences and produce concise, professional reports, presentations, and ad hoc information tailored to stakeholder needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level