CT Business Analyst - Telecom

MidFirst Bank • Oklahoma City, OK

6d

About The Position

The CT Business Analyst will help ensure regulatory and audit requirements are met while supporting projects critical to MidFirst. The role focuses on process improvement and automation in partnership with the Telephony team and other business units. The analyst will understand current processes and executive-sponsored project priorities, identify requirements from Information Security, Auditing, and Compliance, and design automated solutions to improve how the group operates.

The analyst will work with Telephony and communications teams to analyze, document, and improve compliance and reporting processes from end to end. They will map current-state workflows, identify opportunities to improve and automate them, and help address vulnerabilities in the telephony environment through effective monthly and quarterly processes. The role also builds and implements workflow applications using the Decisions automation platform, RPA, and other tools to support regulatory reviews and audits.

The position requires managing multiple projects and competing priorities, timelines, business needs, and compliance deadlines, while keeping the First VP of Telephony informed about potential delivery issues. The analyst communicates findings and reports clearly and professionally to technical and non-technical audiences. Successful candidates are team-oriented, adaptable, accountable, comfortable with ambiguity, and committed to continuous improvement.

Requirements

• Bachelor’s degree in business, IT, or a related field; an equivalent combination of education and experience will also be considered.
• At least three years of experience in technical business analysis or a related field, including requirements gathering, process documentation, and solution support.
• At least three years of project management experience in a large-to-enterprise-sized company, focused on delivery, business needs, reporting, process improvement, workflow redesign, and continuous improvement.
• Consultative experience working with internal business units to uncover needs, influence without authority, and guide teams toward positive solutions.
• Strong analytical and problem-solving skills.
• At least three years of US-based work experience.
• Must reside within the market area.
• Team-oriented, humble, adaptable, and willing to learn and support others.
• Growth-minded, coachable, and open to feedback and continuous improvement.
• Able to work through ambiguity and bring clarity to complex problems.
• Proactively identifies risks, gaps, dependencies, and downstream impacts and provides mitigation alternatives.
• Acts with integrity and sound judgment and builds trust across teams.
• Takes ownership and follows through with accountability and attention to quality.
• Shows initiative and commitment to excellence in analysis and execution.

Nice To Haves

• Strong to expert experience with enterprise project tracking systems such as Clarizen.
• Experience managing multiple complex projects with conflicting deadlines and priorities.
• Exposure to compliance reporting in response to audit or regulatory inquiries.
• Strong to expert experience with Microsoft 365, especially Teams and Excel.
• Experience with process mapping tools such as Visio.
• Exposure to workflow or automation tools such as Decisions and UiPath RPA.
• Exposure to data structures and database organization.

Responsibilities

• Work with Telephony and communications teams and company business units to analyze, document, and improve compliance and reporting processes end to end.
• Shadow the First VP over the Telephony organization, gather requirements, understand current processes, and map current-state workflows.
• Improve and automate existing workflows while maintaining a high level of accuracy.
• Investigate telephony-environment vulnerabilities and help identify priorities for addressing them effectively and efficiently on a monthly and quarterly basis.
• Build and implement workflow applications using the Decisions automation platform, RPA, and other automation tools to support regulatory reviews and audits.
• Manage multiple projects while balancing priorities, timelines, business needs, and compliance deadlines.
• Keep the First VP of Telephony informed about activities that may result in expectations not being met.
• Communicate clearly with technical and non-technical audiences and produce concise, professional reports and other requested materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level