Telecom Technician

Beth Israel Lahey Health • Peabody, MA

2d • $24 - $32

About The Position

The Telecom Technician completes work tickets for cable and jack installations, repairs, and troubleshooting, and monitors and completes tasks in the day-to-day work order tracking system as time and expertise allow. Additional duties may include troubleshooting other low-voltage wiring problems, activating data connections, cross-connecting new telephone and data installations, and performing other cable-related work. The role serves staff and customers across the institution and at off-site locations, requires a customer-service orientation, and involves diverse work with changing requirements.

The technician installs, terminates, tests, and labels low-voltage cabling and jacks in new and existing buildings, including off-site locations. The position also supports moves, adds, and changes; repairs voice and data connections; maintains cable and equipment inventory; and participates in installation projects, site surveys, and emergency communications support. Off-hours work may be requested for projects, major installations, upgrades, outages, and an on-call rotation.

Requirements

• High school diploma or GED.
• 1–3 years of related work experience.
• Advanced technical computer skills required for technical support in the functional area and related systems.
• Ability to communicate clearly and effectively in written English and to comprehend and communicate complex verbal information in English.
• Ability to work collaboratively, provide professional and respectful customer service, and remain calm in stressful situations.
• Ability to respond to changing circumstances and adjust work based on new information.
• Ability to work within general guidelines, organize and prioritize work, and seek assistance in difficult or unpredictable situations.
• Ability to perform the physical demands described, including medium work and frequent standing, walking, and climbing.

Nice To Haves

• Associate's degree.
• BICSI certification.
• RCDD credentials.

Responsibilities

• Communicate routinely with the Telecom Infrastructure Manager and others about department functions and the status of programs, services, and financial objectives.
• Help maintain Telecom Department service-level agreement timelines for callbacks, installations, and problem resolutions, and report tickets accurately.
• Monitor and complete daily work orders for moves, adds, changes, and repairs to voice and data connections; cross-connect and patch end-user devices to network and telecom equipment.
• Install and terminate Category 3, Category 5E, Category 6, Category 6a, CATV, and other assigned low-voltage wiring; install cable and telephone/data jacks; and test and label them according to BILH Telecommunications standards.
• Fire-stop penetrations made or found, and organize, form, dress, and label cables to industry standards; identify, remove, and dispose of old, abandoned, or unidentified low-voltage cables as needed.
• Work with a team on large cable installation projects, moves, changes, and repairs; work independently on small cable projects and installations and perform site surveys as needed.
• Maintain appropriate equipment and cable/jack-parts inventory; refurbish recovered equipment and return it to service; maintain equipment lists and locations.
• Help maintain critical communications services during emergencies and be available for off-hours major installations, upgrades, outages, and the on-call rotation.
• Provide customer service to staff and customers across the institution and at off-site locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED