Telecom Technician

Beth Israel Lahey Health

2d • $24 - $32

About The Position

The Telecom Technician completes work tickets for cable and jack installation, repairs, and troubleshooting, and tracks and completes day-to-day work orders as time and expertise allow. The role may also involve troubleshooting other low-voltage wiring problems, activating data connections, cross-wiring new telephone and data installations, and performing other cable-related duties. The work is varied and requirements change. The technician interacts with staff and customers across the institution and off-site locations and must provide customer-oriented service.

The technician monitors and completes requests for voice and data connection moves, adds, changes, and repairs; installs and terminates telecommunications and other low-voltage cabling; tests and labels installations to BILH standards; and follows fire-stopping and cable-management requirements. The role also includes maintaining equipment and inventory, participating in team projects and site surveys, and supporting critical communications during emergencies. Off-hours work may be requested for projects, major installations, upgrades, outages, and on-call coverage.

Requirements

• High school diploma or GED.
• 1–3 years of related work experience.
• Advanced technical computer skills required for technical support in the functional area and related systems.
• Ability to make decisions using general instructions and practices, address varied problems using analysis or interpretation, follow procedures and organize work, and seek assistance in difficult or unpredictable situations.
• Clear written English communication and ability to comprehend and communicate complex verbal information in English.
• Working knowledge of standard concepts, practices, procedures, and policies, with ability to apply them in varied situations.
• Ability to collaborate in small teams and provide professional, respectful, service-oriented customer service, including active listening, problem solving, and remaining calm in stressful situations.
• Ability to meet the listed physical demands, including medium work, standing or moving through most of the shift, and lifting or carrying items weighing up to 75 pounds.
• Must be vaccinated against influenza as a condition of employment.

Nice To Haves

• Associate's degree.
• BICSI certification.
• RCDD credentials.

Responsibilities

• Communicate routinely with the Telecom Infrastructure Manager and others about department functions and the status of programs, services, and financial objectives.
• Maintain department service-level timelines for callbacks, installations, and problem resolutions, and report tickets accurately.
• Monitor and complete work orders for moves, adds, changes, and repairs to voice and data connections, including cross-connecting and patching end-user devices to network and telecom equipment.
• Install and terminate Category 3, Category 5E, Cat 6, Cat 6a, CATV, and other assigned low-voltage wiring; install cable and telephone/data jacks in new or existing buildings, including off-site locations; and test and label work according to BILH Telecommunications standards.
• Fire-stop penetrations and organize, form, dress, and label cables to industry standards; identify, remove, and dispose of old, abandoned, or unidentified low-voltage cables when needed.
• Assist as a team member on large cable installation projects, moves, changes, and repairs, and share assignments; work independently on small cable projects and installations and perform site surveys as needed.
• Maintain appropriate equipment and cable and jack-part inventory; refurbish recovered equipment and return it to service; and maintain equipment lists and locations.
• Maintain critical communications services during emergencies and be available off-hours for major installations, upgrades, outages, and on-call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED