Telecom Civil Technician

CED Systems•Cleveland, OH

12d

About The Position

CED Systems is a telecommunications startup supporting nationwide 5G deployment and helping OEMs and operators improve network connectivity. The Telecommunications Civil Technician installs, operates, tests, and maintains equipment associated with wireless cellular networks, with a focus on small-cell installations and customer equipment. The role includes field work in cabinets, on poles, at heights, and in varying weather conditions, as well as customer coordination, documentation, equipment and inventory upkeep, and safety compliance. The technician troubleshoots RF and fiber issues, installs and maintains OEM equipment, tests systems against specifications, and evaluates reception. The position involves reading work orders and prints, wiring cabinets, running and labeling fiber jumpers, setting up work zones according to traffic-control plans, and capturing pre- and post-work photos and site reports. The technician is expected to provide quality customer service, attend training, and participate in on-call shifts that include nights and weekends.

Requirements

Valid driver’s license and satisfactory driving record.
Basic safety certifications, such as OSHA 10/30, CPR/First Aid, BBP, RF Awareness, and PPE training.
Experience with Nokia systems, AirScale modules, and radios.
Experience installing circuit breakers, GPS kits, LAN connections, and CPRI fibers.
Willingness to participate in on-call shifts that include nights and weekends.
Ability to pass a background check and drug screen.
High school diploma and/or equivalent work experience, or a combination of both.
Generally, 3 or more years of field technical operations, network construction, or related experience in a fast-paced environment.
Ability to lift up to 75 pounds or more.
Ability to work independently and as part of a team, use technical skills, execute responsibilities, and solve problems.
Ability to communicate clearly and directly with customers.
Ability to use basic installation and hand tools.
Knowledge of fiber construction tools and equipment.

Nice To Haves

A combination of technical operations and construction experience is preferred.

Responsibilities

Install small-cell equipment in cabinets and at heights.
Troubleshoot RF and fiber-line issues on small-cell cabinets or poles.
Read and interpret work orders and prints; wire cabinets and run and label fiber jumpers in hubs and on poles.
Set up work-zone safety according to the Traffic Control Plan and follow safety rules and OSHA standards.
Plan daily travel schedules, investigate customer complaints, conduct tests, and resolve problems.
Gather and install system components, complete installations, and perform acceptance tests.
Install and maintain customers’ OEM equipment.
Build rapport with customers, address complaints, suggest improved methods or techniques, and recommend system improvements.
Maintain personal equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and arranging repairs.
Document service and installation work by completing forms, reports, logs, and records.
Keep service information confidential.
Coordinate customer contact, premises access, and customer testing and acceptance on small and medium jobs.
Test installed systems against specifications and evaluate reception.
Maintain vehicle and installation/service-parts inventory; keep the workplace clean and organized; submit reports on time.
Provide high-quality service to support customer satisfaction.
Attend formal or informal training and read professional publications to maintain or improve knowledge and skills.
Capture pre- and post-installation pictures and complete site reports according to customer standards.
Perform other duties as assigned.