Telecom Technician

Beth Israel Lahey Health•Peabody, MA

About The Position

The Telecom Technician completes work tickets involving cable and jack installation, repairs, and troubleshooting. The role monitors and completes day-to-day work orders as time and expertise allow, including requests for moves, adds, and changes to voice and data connections. Additional duties may include troubleshooting other low-voltage wiring problems, activating data connections, cross-connecting new telecom and data installations, and other cable-related work. The Technician interacts with staff and customers throughout the institution and at off-site locations, and is expected to provide customer-oriented service. The work is varied and subject to changing requirements. The Technician may assist with projects requiring off-hours work and must be available outside regular hours for major installations, upgrades, outages, and on-call rotation. The role includes installing and terminating Category 3, Category 5E, Cat 6, Cat 6a, CATV, and other low-voltage wiring; installing cable and telecom/data jacks; and testing and labeling installations to BILH Telecommunications standards. The Technician is responsible for fire stopping penetrations, organizing and labeling cables to industry standards, and may identify, remove, and dispose of abandoned or unidentified low-voltage cable. Work may be performed collaboratively on large projects or independently on smaller projects and site surveys. The position also involves maintaining equipment and cable inventories, refurbishing recovered equipment, and tracking equipment locations. The Technician communicates with the Telecom Infrastructure Manager about department functions and program, service, and financial objectives, maintains service-level timelines, and accurately reports tickets.

Requirements

High school diploma or GED required.
1–3 years of related work experience required.
Advanced technical computer skills appropriate to technical support for the functional area and related systems.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.
Ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations.
Ability to work collaboratively in small teams and provide professional, respectful customer service.
Ability to perform the stated physical duties, including medium work and lifting or pushing items weighing up to 75 pounds.

Nice To Haves

Associate's degree preferred.
BICSI certification or RCDD credentials preferred.

Responsibilities

Communicate with the Telecom Infrastructure Manager and others as appropriate about department functions and the status of programs, services, and financial objectives.
Maintain department service-level agreement timelines for callbacks, installations, and problem resolution, and report tickets accurately.
Monitor and complete work orders for moves, adds, changes, and repairs to voice and data connections; cross-connect and patch end-user devices to network and telecom equipment.
Install and terminate Category 3, Category 5E, Cat 6, Cat 6a, CATV, and other assigned low-voltage wiring; install, test, and label cables and jacks to BILH Telecommunications standards.
Fire-stop penetrations and organize, form, dress, and label cables to industry standards; identify, remove, and dispose of abandoned or unidentified low-voltage cables when required.
Work as part of a team on large cable installation projects, moves, changes, and repairs; independently complete smaller cable projects, installations, and site surveys as needed.
Maintain appropriate equipment and cable/jack-part inventory levels; refurbish recovered equipment, return it to service, and maintain equipment lists and locations.
Help maintain critical communications services during emergencies and be available for off-hours major installations, upgrades, outages, and on-call rotation.
Troubleshoot cable and other low-voltage wiring issues, activate data connections, and cross-connect new telecom/data installations.
Provide professional, customer-oriented service to staff and customers across the institution and at off-site locations.