Telecom Civil Technician

CED Systems•Cleveland, OH

11d

About The Position

CED Systems is a telecommunications startup supporting nationwide 5G deployment. The Telecom Civil Technician is responsible for installing, operating, testing, and maintaining equipment associated with wireless cellular networks, including small-cell equipment in cabinets and at heights. The role involves troubleshooting RF and fiber issues, installing and maintaining customer OEM equipment, testing systems against specifications, and supporting customer acceptance. The technician reads work orders and prints, completes installation and service records, maintains tools, vehicle and parts inventory, and captures pre- and post-installation photos and site reports. The role requires customer communication, adherence to safety practices, and participation in on-call shifts that include nights and weekends. Other duties may be assigned.

Requirements

Valid driver’s license and satisfactory driving record.
Basic safety certifications, such as OSHA 10/30, CPR/First Aid, BBP, RF Awareness, and PPE.
Experience with Nokia System and AirScale modules and radios.
Installation experience with circuit breakers, GPS kits, LAN connections, and CPRI fibers.
Willingness to participate in on-call shifts that include nights and weekends.
Ability to pass a background check and drug screen.
High school diploma or equivalent work experience, or a combination of both.
Generally, 3+ years of field technical operations, network construction, or related experience in a fast-paced environment.
Ability to lift up to 75 pounds or more.
Ability to work indoors in poorly ventilated areas, including attics, during extreme heat or cold, and outdoors in varying weather conditions during the day and night.
Ability to work around dust, dirt, noise, insects, cleaning solutions, power lines, and electricity.
Ability to stand, walk, sit, use hands and fingers, handle or feel objects, reach, climb or balance, kneel, stoop, crouch, crawl, speak, hear, taste, and smell.
Ability to use basic installation and hand tools.
Knowledge of fiber-construction tools and equipment.
Ability to work independently and as part of a team, use technical skills, execute responsibilities, and solve problems.
Ability to communicate clearly and directly with customers.

Nice To Haves

A combination of technical operations and construction experience.

Responsibilities

Install small-cell equipment in cabinets and at heights.
Troubleshoot RF and fiber-line issues on small-cell cabinets or poles.
Read and interpret work orders and prints; determine required work and complete job paperwork.
Wire cabinets and run and label fiber jumpers in hubs and on poles.
Set up work-zone safety according to Traffic Control Plans and follow OSHA standards and other safety requirements.
Analyze work orders, plan daily travel, investigate complaints, conduct tests, and resolve service problems.
Establish service by studying system requirements, gathering components, completing installations, and performing acceptance tests.
Install and maintain customers’ OEM equipment.
Build and maintain customer rapport by addressing complaints, suggesting improved methods, and recommending system improvements.
Maintain personal equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and arranging repairs.
Document service and installation work in forms, reports, logs, and records, and submit required reports on time.
Coordinate customer contact, site access, and testing and acceptance for small and medium jobs.
Test installed systems for compliance with specifications and evaluate reception.
Maintain vehicle and installation/service-parts inventory, and keep the workplace clean and organized.
Capture pre- and post-installation pictures and complete site reports according to customer standards.
Attend training and read professional publications to maintain and improve knowledge and skills.
Provide high-quality service to support customer satisfaction.
Perform other duties as assigned.