CSS Staff Member

Santa Clara University•Santa Clara, CA

12d•Onsite

About The Position

Campus Safety Services (CSS), part of Santa Clara University’s Division of Student Life, works across the university to support a safe, inclusive, and welcoming community. CSS operates 24 hours a day, 365 days a year. Staff Members are unsworn, unarmed security, safety, and service personnel who help maintain a safe, secure, and respectful campus environment. The role involves responding to calls and inquiries, patrolling campus, enforcing university and applicable local and state rules, investigating hazards and incidents, preparing reports, and performing administrative duties. The position requires a service-oriented approach, situational awareness, adaptability, integrity, and the ability to work cooperatively with a diverse campus community and neighboring agencies. Staff Members patrol campus property and buildings on foot, bicycle, or in vehicles; handle dispatch and emergency calls; monitor alarms; issue keys and access cards; and serve as Campus Security Authorities under the Clery Act. They secure buildings, address hazards, provide escorts and safety information, assist with student safety training, and support Housing & Residence Life with disturbances, lockouts, urgent maintenance concerns, and requested camera-footage reviews. They also support parking operations by selling permits, enforcing parking rules, issuing citations, setting up traffic controls, arranging tows, and assisting with vehicle jumpstarts and lockouts. During emergencies, they coordinate with responding police, fire, utility, and medical personnel and follow university response procedures. The position requires 12-hour shifts and may include nights, weekends, and holidays. Work includes outdoor event security and uniform patrol, sometimes at large-crowd venues, with some exposure to hazards or physical risks. The role may involve foot patrol, driving a CSS vehicle, lifting barricades, traveling across campus, and occasional travel for training or to outside customers, vendors, or suppliers. The position is hourly, with a hiring range starting at $25.05 per hour; compensation depends on education, experience, relevant skills, and internal equity. The position is eligible for overtime and shift-differential premium pay and may regularly work overtime.

Requirements

High school diploma or GED.
At least one year of customer-service-related experience.
Valid California driver's license.
Possess or be able to obtain CPR/AED/First Aid certification.
Basic computer skills.
Ability to establish and maintain cooperative working relationships in a diverse environment and build trust through good public relations and customer service.
Ability to maintain composure and make sound decisions under stressful or rapidly changing conditions; use authority fairly and equitably.
Strong interpersonal, written, and oral communication skills, as well as organizational and time-management skills.
Ability to work alone or with groups for extended periods, indoors and outdoors.
Ability to understand and carry out verbal and written instructions and prepare accurate, clear, comprehensive reports.
Ability to read maps and provide directions.
Ability to work independently, exercise good judgment, and maintain a positive attitude.
Flexibility and willingness to work various hours and days, including 12-hour shifts and potentially nights, weekends, and holidays.
Commitment to the Jesuit tradition of education, service to others, community, and diversity, with awareness and skills to serve the diverse campus community.
Successful completion of a criminal-history background investigation after a contingent offer, as permitted by applicable law.
Ability to perform the essential functions, with or without reasonable accommodation, including duties that may involve foot patrol, driving, lifting barriers, and traveling around campus.

Nice To Haves

Associate of Arts or Associate of Science degree.
Knowledge of Google programs, including Docs, Forms, and Excel.

Responsibilities

Conduct security patrols of university properties, including assigned areas on foot, bicycle, or in a vehicle.
Check campus buildings and structures, assist people who need help, and document maintenance issues.
Enforce university, state, and local policies and regulations; report and investigate possible violations.
Prepare reports on eligible misdemeanor-level crimes under the current agreement with the Santa Clara Police Department.
Answer and prioritize routine and emergency calls; operate the computer-aided dispatch system and monitor alarm systems.
Issue keys and access cards to authorized personnel and serve as a Campus Security Authority under the Clery Act.
Lock and unlock buildings on scheduled rounds or when requested.
Address slip, trip, and fall hazards and provide escorts to and from university property upon request.
Provide safety information and awareness to students and employees and assist with safety training, fire drills, evacuations, and disaster preparedness as needed.
Respond to Housing & Residence Life disturbances, emergencies, and suspicious circumstances; conduct room searches when requested by HRL staff.
Perform residence-hall lockouts during specified hours or at HRL staff request; triage urgent maintenance concerns and submit non-urgent work orders.
Review camera footage related to student behavior incidents at HRL staff request.
Sell parking permits, patrol parking areas, enforce parking rules, and issue citations.
Set up barricades and traffic controls for facilities projects and arrange towing of vehicles from restricted areas.
Provide vehicle jumpstarts and lockout assistance.
Respond to emergencies, request additional assistance as needed, and coordinate with police, fire, utilities, and emergency medical personnel.
Triage urgent maintenance issues throughout campus that create safety concerns or risk significant property damage.