CSS Client Support Specialist

Foundation Communities • Austin, TX

8d • Onsite

About The Position

Foundation Communities owns and operates two Prosper Centers in Austin, Texas, where community members access free programs including tax preparation, health insurance enrollment, financial wellness programs, and college support services. The Client Service Specialist is a primary point of contact for clients accessing Prosper Programs and supports day-to-day client service and front desk functions. The role assists with appointments and walk-in services, responds to client inquiries, connects clients to Prosper Programs, and provides administrative and operational support to program and operations staff.

This is a fast-paced, client-facing position requiring the ability to manage competing priorities while providing welcoming, responsive, and culturally appropriate service. Bilingual English and Spanish communication is required because the Prosper Centers serve a large Spanish-speaking client population. Client volume and operational demands increase significantly during peak seasons, particularly tax season. The typical schedule is Monday through Friday, 9:00 a.m.–5:00 p.m., with flexibility required to work between 8:30 a.m. and 7:00 p.m. based on program schedules, seasonal demands, and occasional evening coverage needs. The role supports both Prosper Centers, specifically the Prosper North location, and may require moving between locations as needed.

Requirements

• Excellent customer service skills.
• Strong organizational skills and attention to detail.
• Proactive and forward-thinking, with the ability to anticipate problems.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to work autonomously while thriving in a team-oriented, collaborative environment.
• Strong problem-solving and de-escalation skills.
• Proficiency with basic technology, such as Microsoft Office and scheduling systems, including Acuity and Tables Ready.
• Comfort working on-site and moving between multiple locations as needed.
• Demonstrated commitment to diversity, equity, and inclusion.
• Experience in a high-volume, client-facing environment.
• Bilingual English and Spanish communication skills.

Responsibilities

• Support front desk operations at both Prosper Centers, specifically the Prosper North location, to ensure a welcoming and efficient client experience.
• Maintain referral logs and manage voicemails and incoming calls.
• Identify opportunities to improve client flow, reduce wait times, and enhance the overall client experience.
• Partner with Prosper Operations staff to coordinate operational needs across programs, especially during high-volume seasons.
• Provide programs with operational support, including space setup for events and program needs, supplies, equipment, and logistics.
• Support building operations, including vendor communications and partnerships, submitting and following up on maintenance requests, and facilitating repair requests.
• Collaborate with cross-functional team members to ensure operational processes align across Prosper programs.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed