CityVet Melissa Client Service Specialist - CSS Associate
CityVet Support Staff•Melissa, TX
About The Position
CityVet - Melissa is hiring Client Service Specialists to serve as the clinic’s primary point of contact for clients, from their first interaction by phone or in person. The role focuses on ensuring a pleasant client experience and building relationships that encourage client loyalty and brand advocacy. The specialist supports appointment flow and client communication for grooming, clinic, walk-in, technician, boarding, and retail appointments.
Requirements
- Be at least 18 years of age at the time of hire.
Responsibilities
- Manage appointment check-ins, book new appointments, and coordinate with the team to provide appropriate discharge information for grooming, clinic, walk-in, technician, boarding, and retail appointments.
- Understand, communicate, and prioritize scheduled appointments, client education, and lobby triage based on vaccine, wellness, parasite, and retail needs to support an efficient schedule and daily workflow.
- Welcome clients entering the clinic, check patients in, notify clients of appointment delays, assist clients while they wait, and alert staff to client arrivals.
Benefits
- 401(k) retirement savings plan with a 4% employer match
- Health Savings Account option
- Growth opportunities
- Paid time off and floating holidays
- Flexible schedules
- Paid parental leave
- Health insurance
- Dental insurance, with an adult orthodontia option
- Vision insurance
- Disability insurance
- Life insurance
- Personal pet-care program
- Employee discount program
- Free telemedicine for full-time team members and their families
- Employee Assistance Program with mental health benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
