CityVet Melissa Client Service Specialist - CSS Associate

CityVet Support Staff • Melissa, TX

9d

About The Position

The Client Service Specialist (CSS) is the clinic’s primary point of contact for client interactions, providing a positive first impression in person and over the phone. The role focuses on ensuring a pleasant client experience and building relationships that encourage client loyalty. CSS team members support appointment coordination, client education, lobby triage, and daily clinic workflow across grooming, clinic, boarding, retail, walk-in, and technician appointments.

Requirements

• Must be at least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins and book new appointments.
• Partner with the team to provide proper discharge information for grooming, clinic, walk-in, technician, boarding, and retail appointments.
• Understand, communicate, and appropriately prioritize scheduled appointments, client education, and lobby triage related to vaccine, wellness, parasite, and retail needs.
• Greet and welcome clients entering the clinic, open the door, check patients in, notify clients of appointment delays, assist clients while they wait, and alert staff to client arrivals.
• Build client relationships and help provide a pleasant client experience in person and over the phone.

Benefits

• 401(k) retirement savings plan with a 4% employer match
• Health Savings Account option
• Growth opportunities
• Paid time off
• Floating holidays
• Flexible schedules
• Paid parental leave
• Health insurance
• Dental insurance, including an adult orthodontia option
• Vision insurance
• Disability insurance
• Life insurance
• Personal pet-care program
• Employee discount program
• Free telemedicine for full-time team members and their families
• Employee Assistance Program with mental health benefits

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed