CSS Client Support Specialist

Foundation Communities Inc • Austin, TX

1h • $0 - $20 • Onsite

About The Position

Foundation Communities owns and operates two Prosper Centers in Austin, Texas, where community members can access free tax preparation, health insurance enrollment, financial wellness programs, and college support services. The Client Service Specialist is a primary point of contact for clients accessing Prosper Programs and supports day-to-day client service and front desk functions. The role assists clients with appointments and walk-in services, responds to inquiries, connects clients with Prosper Programs, and provides administrative and operational support to program and operations staff.

This is a fast-paced, client-facing role requiring the ability to manage competing priorities while providing welcoming, responsive, and culturally appropriate service. Bilingual English and Spanish communication is required because many Prosper Center clients speak Spanish. Client volume and operational demands increase during peak seasons, particularly tax season. The position supports both Prosper Centers, with particular focus on the Prosper North location, and requires on-site work and movement between locations as needed.

The typical schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Flexibility to work between 8:30 a.m. and 7:00 p.m. is required based on program schedules, seasonal demands, and occasional evening coverage needs. Compensation is $20.00; the posting does not specify the pay period.

Requirements

• Excellent customer service skills.
• Strong organizational skills and attention to detail.
• Proactive and forward-thinking, with the ability to anticipate problems.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to work autonomously and thrive in a team-oriented, collaborative environment.
• Strong problem-solving and de-escalation skills.
• Proficiency with basic technology, including Microsoft Office, scheduling systems, Acuity, and Tables Ready.
• Comfort working on-site and moving between multiple locations as needed.
• Demonstrated commitment to diversity, equity, and inclusion.
• Experience in a high-volume, client-facing environment.
• Bilingual English and Spanish communication skills.

Responsibilities

• Support front desk operations at both Prosper Centers, specifically the Prosper North location, to ensure a welcoming and efficient client experience.
• Maintain referral logs, voicemails, and incoming calls.
• Identify opportunities to improve client flow, reduce wait times, and enhance the overall client experience.
• Partner with Prosper Operations staff to coordinate operational needs across programs, especially during high-volume seasons.
• Provide programs with operational support, including space setup for events and program needs, supplies, equipment, and logistics.
• Support building operations, including vendor partnerships and communications, submitting and following up on maintenance requests, and facilitating repair requests.
• Collaborate with cross-functional team members to ensure operational processes align across Prosper programs.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed