Commercial Support Specialist (CSS) - KYC/AML
About The Position
The Commercial Support Specialist serves as the Customer Due Diligence (CDD) and Compliance Risk partner for relationship management teams in managing their portfolios. The role manages CDD processes and ensures timely, accurate compliance with policies and regulatory requirements for Anti-Money Laundering (AML) and Know-Your-Customer (KYC) activities. Responsibilities include AML/KYC onboarding, periodic reviews of US and non-US KYC records, remediation projects, audit issues, and national and regional initiatives. The position is based at Bank of America Tower Chicago in Chicago, Illinois, and is a first-shift role working 40 hours per week.
Requirements
- Experience with KYC or AML due diligence processes, including identifying and escalating risks.
- Strategic and critical thinking to determine solutions and experiences that improve clients’ financial lives.
- Ability to build strong client relationships through effective communication and collaboration.
- Ability to execute multiple tasks simultaneously.
- Proactive mindset and effective time management.
- Results-driven mindset and ability to prioritize client interests.
- Strong computer application skills, including Microsoft Office.
- Minimum education: High School Diploma, GED, secondary school, or equivalent.
Nice To Haves
- Bachelor’s degree.
- Certified Anti-Money Laundering Specialist (CAMS) certification.
- Experience with bank-standard legal documentation.
- Knowledge of Global Commercial Banking.
- Knowledge of Integrated Monetary Processing and Controls and Sales Force.
- Experience with analytical tools such as Tableau.
Responsibilities
- Own and manage AML and KYC processes for relationship management teams.
- Engage with prospects and current clients to review AML/KYC information for legal-entity onboarding, KYC record expansions, and maintenance in accordance with bank policy.
- Manage periodic reviews and refreshes for US and non-US entities, ensuring client documents and supplemental information are received on time, reviewed for accuracy, and meet policy standards.
- Maintain organization, data management, and time management to advance onboarding, expansions, periodic reviews and refreshes, audits, and remediation efforts.
- Protect Non-Public Personal Information (NPPI) in accordance with bank privacy policies.
- Recommend ways for the business and relationship management teams to create and nurture client relationships, including planning for new-client onboarding and complex periodic reviews or refreshes.
Benefits
- Industry-leading benefits.
- Paid time off.
- Resources and support for employees.
- Eligibility to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group contributions, and company success.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
