Commercial Support Specialist (CSS) - KYC/AML

Bank of America • Charlotte, NC

1d • Onsite

About The Position

At Bank of America, the Commercial Support Specialist serves as the Customer Due Diligence (CDD) and Compliance Risk partner for relationship management teams. The role manages CDD processes and ensures timely, accurate compliance with bank policy and regulatory requirements related to Anti-Money Laundering (AML) and Know-Your-Customer (KYC) activities.

The position executes AML/KYC onboarding and periodic reviews of US and non-US KYC records, ensuring records meet current standards. It also supports remediation projects, audit issues, and national and regional initiatives. The role is based at Bank of America Tower in Chicago, Illinois, and is designated as a first-shift position with 40 hours per week. Bank of America describes its work culture as in-office, with flexibility based on role responsibilities and business needs.

The stated pay range is $33.45–$44.90 per hour. Offers are determined based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including access to paid time off.

Requirements

• Experience with Know Your Customer or Anti-Money Laundering due diligence processes, including identifying and escalating risks.
• Strategic and critical thinking to determine solutions and experiences that improve clients’ financial lives.
• Ability to build strong client relationships through effective communication and collaboration.
• Ability to execute multiple tasks simultaneously.
• Proactive mindset and effective time management.
• Results-driven mindset and ability to prioritize client interests.
• Strong computer application skills, including Microsoft Office.
• High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

• Bachelor’s degree.
• Certified Anti-Money Laundering Specialist (CAMS) certification.
• Experience with bank-standard legal documentation.
• Knowledge of Global Commercial Banking.
• Knowledge of Integrated Monetary Processing and Controls and Salesforce.
• Experience with analytical tools such as Tableau.

Responsibilities

• Own and manage the AML and KYC process for relationship management teams.
• Engage with prospects and current clients to review AML/KYC information accurately for legal entity onboarding, KYC record expansions, and maintenance activities in accordance with bank policy.
• Manage the portfolio of periodic reviews and refreshes for US and non-US entities, ensuring client documents and supplemental information are received in a timely manner, reviewed for accuracy, and meet policy standards.
• Organize and manage data and time to move onboarding, expansions, periodic reviews and refreshes, audit work, and remediation efforts forward.
• Protect Non-Public Personal Information (NPPI) obtained through AML/KYC activities in accordance with bank privacy policies.
• Recommend ways for the business and relationship management teams to create and nurture client relationships, including planning for new client onboarding and complex periodic reviews or refreshes.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED