CityVet West 7th - Client Service Specialist
CityVet Support Staff•Fort Worth, TX
About The Position
CityVet - West 7th is seeking a Client Service Specialist (CSS) to serve as the clinic’s primary point of contact for client interactions, whether by phone or in person. The role focuses on providing a pleasant client experience and building relationships that encourage client loyalty. The clinic describes its culture as welcoming, team-oriented, and centered on personal care for pets, clients, and staff.
Requirements
- Must be at least 18 years of age at the time of hire.
Responsibilities
- Manage appointment check-ins, book new appointments, and partner with the team to provide appropriate discharge information for grooming, clinic, walk-in, technician, boarding, and retail appointments.
- Understand, communicate, and prioritize scheduled appointments, client education, and lobby triage based on vaccine, wellness, parasite, and retail needs to support an efficient schedule and daily workflow.
- Welcome clients arriving at the clinic, check patients in, notify clients of appointment delays, support clients while they wait, and alert staff when clients arrive.
Benefits
- 401(k) retirement savings plan with a 4% employer match.
- Health Savings Account option.
- Growth opportunities.
- Paid time off and floating holidays.
- Flexible schedules.
- Paid parental leave.
- Health, dental, vision, disability, and life insurance.
- Personal pet-care program.
- Employee discount program.
- Free telemedicine for full-time team members and their families.
- Mental health benefits through the Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
