Customer Support Specialist (CSS)

Control Southern • Suwanee, GA

2d

About The Position

As a Customer Support Specialist, you will enhance the client experience and drive customer satisfaction and loyalty. Working with defined sales accounts and in close collaboration with Project Managers and Project Engineers, you will own the customer order fulfillment and project administration processes, including order processing, vendor coordination, proactive communication, and documentation. You will also support client inquiries, sales activities, and territory goals while developing product knowledge, industry insight, and sales acumen through structured learning.

Requirements

• Bachelor’s degree or equivalent experience, including at least 2 years in a related industry or training.
• At least 3 years of customer service experience in a B2B environment.
• Experience using computerized order entry, order processing, and invoicing systems or similar/equivalent systems.
• Experience with Microsoft Office, including Excel, Word, and PowerPoint, and with Microsoft Project and computer networks.
• Effective interpersonal and oral and written communication skills.

Nice To Haves

• Working knowledge of CRM programs.

Responsibilities

• Own the project administration process and order cycle, including processing, product assembly coordination, shipment, invoicing, and supporting collections as needed.
• Coordinate with suppliers and internal teams to procure materials and components needed to fulfill orders.
• Work with the Project Engineering team and Documentation Specialist to manage customer expectations and milestones.
• Escalate technical issues to the Project Engineer while retaining ownership of non-engineering tasks.
• Communicate proactively with internal teams to ensure seamless customer service.
• Initiate contact, guide clients through the sales process, and present solution options.
• Provide timely updates and reporting to the Project Engineering Team and respond to client inquiries by phone and email.
• Investigate issues in the business system and propose creative solutions.
• Balance multiple responsibilities to maximize productivity and client outreach.
• Partner with Project Engineers and the broader sales team to support territory goals.
• Participate in structured learning activities to build product knowledge, industry insight, and sales acumen, and apply that knowledge in daily operations.

What This Job Offers

• Job Type: Full-time