CSR / Teller - Henderson DT - Full Time

Fifth Third Bank • Henderson, KY

20d

About The Position

The CSR / Teller provides excellent customer service, helps customers identify and address their financial needs, and refers them to appropriate bankers or business partners for consultative conversations. The role supports efficient financial-center operations, handles cash and customer transactions, maintains accurate balancing records, and follows bank policies, procedures, and risk controls. The position requires sound judgment, confidentiality, ethical conduct, and a positive, inclusive approach to interactions with customers and colleagues. It is located in Henderson, Kentucky.

Requirements

• High school diploma or GED.
• Ability to perform extensive cash handling.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company's core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Must adhere to dress code guidelines.

Responsibilities

• Listen to customers, understand their specific needs, and guide them to appropriate resources for their financial needs.
• Follow up on customer questions, find solutions to issues, and communicate responsively and clearly.
• Maintain the confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial-center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures when making decisions.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Manage risks by identifying, assessing, monitoring, and reporting them while operating within the Bank's risk appetite.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees' and families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED