CSR/Teller - 14 Mile-Dequindre - Full Time

Fifth Third Bank • Sterling Heights, MI

1d • Onsite

About The Position

The CSR/Teller provides excellent customer service, builds relationships by understanding customers’ financial needs, and connects customers with the appropriate bank partners for consultative conversations. The role is accountable for managing risk, following policies and procedures, protecting customer confidentiality, and supporting a positive customer experience. It performs daily office and cash-handling responsibilities, maintains accurate balancing records, resolves customer issues, and stays current on bank policies and financial center procedures. The position is based in a normal office environment in Sterling Heights, Michigan, and involves extensive computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Demonstrate company core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines when working with the public.

Responsibilities

• Listen to customers’ needs, ask questions to understand them, and guide customers to appropriate solutions and partners.
• Follow up on customer questions, resolve issues, and communicate responsively and clearly.
• Protect confidential customer information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners for consultative conversations.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs intended to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED