Crowd Control Specialist - Casino Security
About The Position
The Crowd Control Specialist is responsible for preventing aggressive or destructive behavior by patrons and protecting staff, property, and equipment from damage. The role requires quickly assessing situations and using problem-solving skills to resolve issues before they escalate. Duties are typically performed on the casino floor in a fast-paced, guest-smoking environment, with constant exposure to the public and excessive noise. The employee frequently stands and walks around the property and must frequently lift or move up to 70 pounds. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. Nights and weekends are required.
Requirements
- High school diploma.
- 5 to 7 years of proven experience as a bouncer or in a similar role.
- Must be at least 21 years of age.
- Refined crowd-management and problem-solving abilities.
- Strong observational and conflict-management skills.
- Ability to be stern when required.
- Excellent verbal communication abilities.
- Physical agility and strong reflexes.
- Surveillance skills and attention to detail.
- Integrity and professionalism.
- Great physical stamina.
- Willingness to work nights and weekends.
- Ability to frequently stand and walk around the property and frequently lift or move up to 70 pounds.
- Close, distance, color, and peripheral vision; depth perception; and ability to adjust focus.
Nice To Haves
- Formal civilian-related security training.
Responsibilities
- Maintain orderliness and etiquette in applicable areas.
- Observe for signs of crime or disorder and investigate disturbances.
- Act lawfully in direct defense of life or property.
- Respond to difficult situations, including physical and verbal altercations, shootings, and theft.
- Escort unruly patrons outside the establishment when needed.
- Use problem-solving skills to handle disagreements and resolve issues.
- Determine when police intervention is warranted and cooperate with officers upon arrival.
- Protect company property and staff by maintaining a safe and secure environment.
- Complete incident reports for verbal or physical altercations, entry or attempted entry by terminated staff or unwelcome guests, accidents or injuries, and other incidents.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary with employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
