Cross-Utilized Airport Agent - Dallas/Fort Worth International Airport (FT)

CORPORATE FLIGHT MANAGEMENT INC•Grapevine, TX

4d•$17 - $0•Onsite

About The Position

The Cross-Utilized Airport Agent supports safe, efficient, customer-focused airport operations by performing ticket counter, gate, and ramp duties. Agents are trained to handle both customer-facing responsibilities and aircraft servicing tasks, working indoors and outdoors. The role requires professionalism, flexibility, teamwork, and a commitment to safety and excellent customer service. The position is full-time at Contour DFW at Dallas/Fort Worth International Airport. The starting rate is $17.25 per hour, with annual performance-based step increases of $1.00 until the rate reaches $22.25 per hour. At the maximum rate, employees may be eligible for a retention bonus of up to $2,000 annually. Eligible overtime is paid at 1.5 times the hourly rate, and work on Contour-observed holidays is paid at twice the hourly rate. Full-time benefits include health, vision, and dental insurance; short- and long-term disability and voluntary life insurance; a 401(k) savings plan with matching contributions up to 6% of eligible compensation; paid sick leave; vested vacation hours; non-revenue travel privileges; and eligibility for various leaves, including medical, family care, maternity, paternity, and personal leave.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the United States and able to travel internationally without restrictions.
Must possess a valid driver’s license and a good driving record.
Must read, write, speak, and understand English fluently.
Must demonstrate basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word, or similar applications.
Must be able to type at least 30 words per minute.
Must have polished, professional interpersonal skills and a positive, customer-focused attitude.
Must have strong leadership, organizational, and time-management skills.
Must be able to interact professionally with people with varied personalities.
Must be able to coordinate multiple priorities, manage deadlines, and work efficiently in a fast-paced environment.
Must adapt to interruptions and changing priorities while maintaining attention to detail.
Must be self-motivated and able to motivate others.
Must be able to work independently and collaboratively in a team-oriented environment.
Must have excellent written and verbal communication skills and communicate with professionalism and tact.
Must pass a DOT-required pre-employment drug screening and FAA- and Company-mandated random drug and alcohol testing.
Must pass a 10-year work-history background check and criminal-history and fingerprint checks as required by the TSA.
Must be able to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
Must comply with safety regulations and applicable OSHA, EPA, state, and federal requirements.
Must be able to stand, walk, and work on their feet for up to 8 hours per shift.
Must be able to safely operate ground service equipment and perform physical tasks associated with ramp operations.
Must be able to frequently ascend and descend stairs.
Must be able to work indoors and outdoors in extreme weather conditions, including heat, cold, rain, and snow, and in loud noise levels.
Must be able to stoop, bend, kneel, and crouch frequently.
Must regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.

Nice To Haves

At least nine months of prior airline or aviation industry experience is preferred.
A high school diploma or GED certification is preferred.
Spanish proficiency is a plus but is not required.

Responsibilities

Greet and assist customers promptly and courteously.
Provide check-in assistance, process ticketing changes and special service requests, and rebook itineraries.
Check and accept passenger baggage in compliance with airline policies and safety regulations.
Board and deplane flights, escort passengers to and from aircraft, assist unaccompanied minors, push wheelchairs, and support passengers with special needs.
Provide accurate gate information about flight arrivals and departures and respond to general inquiries.
Resolve customer concerns and assist passengers with special needs.
Maintain knowledge of procedures concerning unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
Communicate with passengers, coworkers, flight crews, and vendors to support efficient operations.
Maintain ramp safety and security in accordance with safety procedures and airline policies.
Monitor passenger safety during boarding and deplaning.
Marshal, direct, assist, and park arriving, departing, and towed aircraft on the ramp.
Follow safe ground-handling procedures, conduct routine ground service equipment checks, and report equipment issues.
Perform Ground Security Coordinator duties in compliance with the Company’s security program.
Handle baggage and Company materials, including lifting, loading, unloading, sorting, and transferring baggage and cargo.
Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.
Assist with ramp setup and ensure equipment and baggage are stored properly.
Perform additional duties assigned by station leadership or Company management.

Benefits

Health, vision, and dental insurance.
Short- and long-term disability insurance and voluntary life insurance.
401(k) savings plan with Company matching contributions up to 6% of eligible compensation.
Up to 56 hours of paid sick leave accrued per year, with unused hours rolling over annually up to a 480-hour sick bank.
Vested vacation hours available on January 1 following the hire date, subject to Company policies.
Non-revenue/space-available travel privileges upon hire and access to MyID Travel after six months of service.
Eligibility for medical, non-medical family care, maternity, paternity, and personal leave.
Annual performance-based step increases of $1.00 until the hourly rate reaches $22.25.
Eligibility for a retention bonus of up to $2,000 annually after reaching the maximum pay rate.
Holiday pay at twice the hourly rate when working on a Contour-observed holiday.
Overtime pay at 1.5 times the hourly rate when working in excess of 40 hours within the pay period.