(ABE) Part-Time Cross-Utilized Agent

United Ground Express•Allentown, PA

1d•Onsite

About The Position

The Cross-Utilized Agent provides passenger check-in and ticketing services and helps ensure flights depart on time. The role may also include baggage services, preparing and securing aircraft, loading and unloading baggage and cargo, operating ground equipment, and cleaning and servicing aircraft interiors and lavatories. Agents communicate with coworkers and flight crews using radio equipment and follow United and Federal Aviation Administration (FAA) regulations and policies. The position is based at Lehigh Valley International Airport in Allentown, Pennsylvania, and involves working outdoors in all temperatures and weather conditions.

Requirements

Must be at least 18 years old.
Must acquire and maintain position credentials, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available for any shift, day or night, including weekends and holidays; mandatory overtime may be required based on operational need.
Must be comfortable using computers, mobile devices, and new technologies.
Must be able to use radio electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds; lifting over 100 items for a single aircraft may be required.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces, and stand and walk for an eight-hour shift.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data, use radio equipment, lift up to 70 pounds consistently, and pass all applicable pre-screening clearances.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
Process passenger information accurately and help ensure flights are sent out on time.
Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
Work in the Baggage Service Office as needed to track baggage and answer passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure the aircraft for its next flight.
Use radio electronic devices to communicate with coworkers or flight crew.
Comply with United and FAA regulations and policies.
Lift, carry, push, and pull baggage, boxes, cargo, and carts during loading and unloading operations.
Ascend and descend jet-way stairs while carrying baggage, and bend, stoop, or crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment, including tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.