(LNK) Part-Time Cross-Utilized Agent

United Ground Express•Oak, NE

3d•Onsite

About The Position

The Cross-Utilized Agent supports passenger check-in, ticketing, baggage services, and aircraft turnaround operations at Lincoln Airport in Lincoln, Nebraska. The role involves helping passengers with reservations, boarding passes, itinerary changes, fees, and flight interruptions while ensuring passenger information is processed accurately and flights depart on time. Agents may also work in the Baggage Service Office to track baggage and answer passenger questions. The position includes preparing and securing aircraft for the next flight, loading and unloading baggage and cargo, using ground equipment, and cleaning and servicing aircraft interiors and lavatories. Agents communicate with coworkers and flight crews using radio equipment and must follow United and Federal Aviation Administration regulations and policies. Work takes place outdoors in all temperatures and weather conditions and requires substantial lifting, carrying, pushing, pulling, bending, stooping, climbing, and working in tight spaces.

Requirements

Must be at least 18 years old.
Must obtain and maintain required credentials, including fingerprint clearance, local airport badging, and background-check clearance.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, day or night, including weekends and holidays; mandatory overtime may be required based on operational need.
Must be comfortable using computers, mobile devices, and new technologies.
Must be able to use radio equipment to communicate with coworkers or flight crews.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data.
Must be able to lift up to 70 pounds on a consistent basis.
Must be able to pass all pre-screening clearances applicable to the position.

Responsibilities

Greet passengers and provide check-in and ticketing assistance.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues caused by flight interruptions in accordance with company policies and procedures.
Track baggage and answer passenger questions, potentially working in the Baggage Service Office.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio equipment to communicate with coworkers and flight crews.
Comply with United and FAA regulations and policies.
Lift and handle baggage, boxes, and cargo weighing up to 70 pounds; a single aircraft may involve lifting more than 100 items.
Push and pull loaded and empty carts during loading and unloading operations.
Ascend and descend jet-way stairs while carrying baggage.
Bend, stoop, and crawl to move and stack or unstack cargo in aircraft.
Operate ground equipment, including tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.