(GRB) Part-Time Cross-Utilized Agent

United Ground Express•Howard, WI

7d•Onsite

About The Position

The Part-Time Cross-Utilized Agent works at Green Bay Austin Straubel International Airport in Green Bay, Wisconsin. The role supports passenger check-in, ticketing, baggage services, and aircraft ground operations. Agents use reservation and ticketing software to rebook itineraries, issue boarding passes, and collect applicable fees; help resolve passenger issues during flight interruptions; and may track baggage and respond to passenger questions in the Baggage Service Office. The position also includes preparing and securing aircraft for the next flight, loading and unloading baggage and cargo, operating ground equipment, and cleaning and servicing aircraft interiors and lavatories. Work is performed outdoors in all temperatures and weather conditions and involves frequent physical activity, including lifting and handling items up to 70 pounds, pushing and pulling carts, climbing stairs, and working in tight spaces. Agents must communicate with coworkers and flight crews by radio and comply with United and FAA regulations and policies.

Requirements

Must be at least 18 years old.
Must acquire and maintain required credentials, including fingerprint clearance, local airport badging, and a background check.
Must successfully complete the pre-employment process, which may include a drug screen and hearing and vision checks.
Must be available to work any shift, including days, nights, weekends, and holidays; mandatory overtime may be required based on operational need.
Must be comfortable working with computers, mobile devices, and new technologies.
Must be able to use radio electronic devices to communicate with coworkers or flight crew.
Must be able to read, write, speak fluently, and understand English.
Must be able to carry, bend, lift, and turn with bags and other items weighing up to 70 pounds.
Must be able to perform physical activities including pushing, bending, stooping, climbing, and working in tight spaces.
Must be authorized to work in the United States without sponsorship.
Must possess and maintain a valid U.S. state driver's license; suspended, expired, revoked, or denied licenses are not valid.
Must be able to operate a computer to enter and retrieve data, use radio equipment for communications, and lift up to 70 pounds consistently.
Must be able to pass all pre-screening clearances applicable to position qualifications.

Responsibilities

Greet passengers and provide a seamless check-in and ticketing experience.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues arising from flight interruptions in accordance with company policies and procedures.
May work in the Baggage Service Office to track baggage and handle passenger questions.
Read and interpret checked baggage tags and cargo labels.
Prepare and secure aircraft for the next flight.
Use radio electronic devices to communicate with coworkers or flight crew.
Ensure compliance with United and Federal Aviation Administration regulations and policies.
Lift and handle baggage, boxes, or cargo weighing up to 70 pounds; some aircraft may involve lifting over 100 items.
Push and pull loaded and empty carts during loading and unloading operations.
Ascend and descend jet-way stairs while carrying baggage.
Bend, stoop, and crawl to move and stack or unstack cargo in aircraft.
Drive ground equipment, including tugs, belt loaders, and bag carts.
Clean aircraft interiors and clean and service aircraft lavatories.
Work outdoors in all temperatures and weather conditions.